Digital services & experiences
Investor briefing
September 2021
Leading digital services & outstanding experiences
Welcome & introduction
11 | Deep & trusted customer relationships |
22 | Leading digital consumer services |
3 | The leading FinTech in Africa |
4 | The global IoT connectivity leader |
Appendices
Case study videos ⫶investors.vodafone.com/digital-services
p3 | |
Alex Froment-Curtil | p8 |
Chief Commercial Officer |
p24
Shameel Joosub | p39 |
Vodacom CEO | |
Vinod Kumar & Erik Brenneis | p56 |
Vodafone Business Team | |
p72 | |
Digital services & experiences investor briefing | 2 |
September 2021 |
Our vision The new generation connectivity & digital services provider
⫶ | for a better future | |||
Our Purpose | Inclusion for All | We connect Planet | Digital Society | |
Ensuring everyone has access to the benefits of | Reducing our environmental impact and helping | Connecting people and things and digitalising | ||
a digital society | society decarbonise | critical sectors | ||
Our Vision | The new generation connectivity & digital services provider, growing in Europe and Africa |
Today's | Deep & | |
focus | trusted | |
customer | ||
relationships | ||
Our Strategy | ||
Enabled | ||
through | ||
Group scale | ||
& expertise | ||
The Spirit of | ||
Earn customer | ||
Vodafone | loyalty | |
Best connectivity | Leading | 24 | hr | Outstanding | |||||
products & | innovation in | digital | |||||||
services | digital services | experiences | |||||||
Simplified & | Social Contract | Leading gigabit | |||||||
most efficient | shaping the | ||||||||
networks | |||||||||
operator | digital society | ||||||||
Create the | Experiment & | Get it done, | ||
future | learn fast | together | ||
Digital services & experiences investor briefing | 3 |
September 2021 |
1 ⫶ Deep & trusted customer relationships
We have made significant progress over the last 3 years
Evolving consumer needs present opportunities to go further
Launched converged customer offer in all European markets
Launched Unlimited driving ARPU uplift
Launched 'value' brands in 6 major markets
'Digital First' customer experience in all markets
#1 or #2 NPS in
13 of 16 markets1
European mobile contract churn (LTM) | Group Digital NPS |
16.1% | 31 |
15.5% | |
28 | |
15.0% | 25 |
14.6% |
Purpose
A brand people can emotionally connect with
Simplicity
- simple & easy-to-use converged experience
Digital
- digital first end-to-end service
Home
More digital time in the home for work, education & play
1 Purpose-led brand
2 Multi-product connectivity
Digital First 3 consumer platforms
13.7% | 13.7% | 17 | Value | Complementary | |||||||||
13 | 4 | digital | |||||||||||
Overall value-for-money, | |||||||||||||
H1 | H2 | H1 | H2 | H1 | H2 | Q1 | Q1 | Q1 | Q1 | Q1 | services | ||
not just price | |||||||||||||
FY1 9 | FY1 9 | FY2 0 | FY2 0 | FY2 1 | FY2 1 | FY1 8 | FY1 9 | FY2 0 | FY2 1 | FY2 2 |
Digital services & experiences investor briefing | 1Net Promoter Score as at 31 March 2021 in 16 markets with active measurement | 4 |
September 2021 |
2 ⫶ Leading digital consumer services
Consumer | M-Pesa | |
customer | ||
services | ||
merchant | ||
focus | Device | Financial |
services | ||
insurance | ||
OTT premium | TV | |
content | ||
Consumer | ||
Marketplace | IoT | |
Charge to | Payments | |
Bill |
Mobile
Loyalty | Super WiFi |
platform |
Converged
Partner | OneNumber |
content | Fixed |
Our digital services focus
Vodafone
TV
High return emerging opportunities | Low latency | Business | ||||
Emerging growth area | ||||||
applications | customer | |||||
connectivity | ||||||
Cloud | focus | |||||
Analytics | ||||||
Connectivity growth area | Video | UC application | ||||
Current expansion into high return | calling | |||||
integration | ||||||
products & services that leverage & | Workforce | |||||
support core connectivity scale | protection | Mobile edge | ||||
Device | Managed | |||||
lifecycle | computing | |||||
management | hosting | |||||
Managed | ||||||
Network | End-to-end IoT | SaaS | ||||
security | solutions | |||||
Virtual | ||||||
Core | Industry vertical | security | ||||
IoT solutions | operations | |||||
connectivity | centre | |||||
Mobile | Security SaaS | |||||
Grow revenue & | Managed | |||||
SD-WAN | ||||||
Improve returns | IoT | security | ||||
connectivity | Multi-cloud | solutions | ||||
Converged | Digital | |||||
Unified | SaaS | collaboration | Mobile | |||
tools | private | |||||
Communications | ||||||
networks | ||||||
Fixed | ||||||
Home | Consumer | Device | Loyalty |
IoT | Lifecycle | ||
Digital services & experiences investor briefing | 5 |
September 2021 |
This is an excerpt of the original content. To continue reading it, access the original document here.
Attachments
- Original document
- Permalink
Disclaimer
Vodafone Group plc published this content on 29 September 2021 and is solely responsible for the information contained therein. Distributed by Public, unedited and unaltered, on 29 September 2021 06:11:06 UTC.