Verint announced that a top five U.S. bank chose the Verint Open Platform to increase CX automation in their contact center. Verint was awarded a multi-year contract for $4 million for multiple Verint Open Platform applications across 5,000 agents. The bank has 40,000 agents overall in their contact centers across multiple business units, and the awarded contract covers one-eighth of their workforce, with a fully negotiated option in the contract to expand.

In addition, Verint and the bank are discussing potential deployment of several AI-powered bots which are not included in the existing contract scope.