'Kroger is rolling out a payment capability across our nearly 2,800 grocery stores to allow more customers to access fresh, affordable food and essentials through our Pickup service,' said
How Pickup Works:
Choose your preferred store location on Kroger.com or the Kroger app
Shop and place your order for groceries on Kroger.com or the Kroger app
Select a pickup date and time and SNAP/EBT as the payment method. If you're using an EBT card, you'll present your payment method at the time of pick up
An associate shops for your order
When it's time to pick up your order, look for the pickup signs in the store's parking lot and pull into your parking spot then call the number on the sign to let an associate know you've arrived
An associate will bring your order out and load it into your car. At this time, EBT card customers can complete their transaction via a mobile point-of-sale system and pay for ineligible EBT purchases or any remaining balance with their debit or credit card
'Kroger is excited to now have this SNAP/EBT payment option available for Pickup customers as we rapidly activate the feature in all our markets,' said Yael Cosset, Kroger's chief technology and digital officer. 'Through our ecommerce services, we remain committed to providing our customers with ways to save more time and maintain physical distancing.'
Kroger currently offers Pickup at more than 2,000 stores across America. Already live in
Kroger has taken several steps to support its higher volume of Pickup orders, including hiring additional e-commerce associates, adding more order pick-up slots, increasing customer communication and piloting a pickup-only store location in
The Kroger Family of Companies has also recently expanded the following helpful services and programs to benefit customers and associates:
Improved Scan, Bag, Go
To help customers shop safely and quickly, Kroger is in the process of rolling out the improved Scan, Bag, Go mobile app nationwide. Customers using the feature can bring their clean reusable bags to the store where permissible - or use bags available at the store - to shop, scan and bag their groceries as they go. When a customer completes their shopping trip, they can pay with their phone, allowing them to bypass the traditional checkout process.
Waived Check Cashing Fee for Government-Issued Checks
Starting
Extension of
The Kroger Family of Companies has extended the Hero Bonus for hourly frontline grocery, supply chain, manufacturing, pharmacy and call center associates. The
Emergency Personnel Designation for
The Kroger Family of Companies and the
Drive-Thru COVID-19 Testing
The Kroger Family of Companies has formed partnerships with local and state offices in
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