2 Basis of this Report
SEC 3 | GOVERNANCE | SEC 5 | |||||
OUR VALUE | |||||||
STORY | |||||||
103 | Corporate Information | ||||||
39 | Our Response to the | 103 | Company Secretary | ||||
104 | Corporate Structure | ||||||
Market Landscape | |||||||
42 | 106 | Who Governs Us | |||||
Stakeholder | |||||||
SEC 1 | 118 | KPJ Senior Management | |||||
Management | |||||||
48 | Team | ||||||
Sustainability | 126 | ||||||
Corporate Governance | |||||||
Materiality | |||||||
52 | Overview Statement | ||||||
OUR VALUE | Managing Key Risks | 145 | |||||
Audit Committee Report | |||||||
& Opportunities | |||||||
PROPOSITION | 62 | 149 | Statement on Risk | ||||
Our Value Outcomes | |||||||
Management and Internal | |||||||
75 Patient-centric Care | |||||||
4 | At a Glance | 157 | Control | ||||
Medical Advisory | |||||||
6 | Awards & Recognition | Committee Report | |||||
10 | 2022 | 168 | Compliance Information | ||||
What We Do |
- Our Value Creation
- Our Approach to
16 | Sustainability | SEC 6 | |
Our Strategic Progress | WHAT'S | ||
INSIDE THIS | |||
REPORT | FINANCIAL STATEMENTS | ||
SEC 7 | |||||||||||||||
APPENDICES | |||||||||||||||
310 | Shareholdings Statistics | ||||||||||||||
SEC 4 | 313 List of KPJ Top 10 | ||||||||||||||
314 | Properties | ||||||||||||||
Group Network and | |||||||||||||||
Directory | |||||||||||||||
316 Notice of Annual General | |||||||||||||||
SEC 2 | OUR PERFORMANCE | Meeting | |||||||||||||
REVIEW | Proxy Form | ||||||||||||||
LEADERSHIP STATEMENTS | 77 | Clinical and Hospital | |||||||||||||
82 | Operations | ||||||||||||||
20 | Statement from Our Chairman | Ambulatory Care and | |||||||||||||
24 | Review of the Officer in Charge | 90 | Wellness | ||||||||||||
30 | Financial Review | Ancillary Services | |||||||||||||
34 | Group Quarterly Performance | 98 | Education | ||||||||||||
36 | 5-Year Financial Performance | 100 | Digitalisation | ||||||||||||
102 | Health Tourism | Scan this QR Code to download our | |||||||||||||
38 | Statement of Value Added | ||||||||||||||
Integrated Annual Report 2022 | |||||||||||||||
COVER RATIONALE
At KPJ, we are dedicated in serving our stakeholders especially our patients, as they rely on us to provide high-quality healthcare. Our Integrated Annual Report
2022 reflects our commitment in prioritising the health needs of our patients as we understand that through care that goes above and beyond patient expectations, we are creating strong connections which leads to better health outcomes. Bringing together product and service excellence with passion and compassion is how we are "Connecting Hearts" to sustainably preserve the health and wellbeing of our stakeholders.
VISION
The Preferred Healthcare Provider We 'Care for Life'. We strive to be the preferred provider of healthcare throughout the continuum of care, by leveraging on the innovative use of technology and capitalising on our experienced consultants, our well-trainedand caring employees and our extensive network of specialist hospitals. Together we will offer the best diagnosis, treatment and care, for all our patients and customers.
MISSION
Deliver Quality Healthcare Services Our mission is to improve the health of the people and the communities we serve. Led by skilled and caring medical staff, we are consistently focused
on clinical excellence and innovative technology for superior patient outcomes and customer experience.
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OUR CORE VALUES
We are guided by our five Core Values which underpin our dedication to 'Care for Life'. It is through these five Core Values, we deliver and grow KPJ's patient-centric healthcare services focused on compassionate care.
Ensuring Safety | Delivering Service | Performing Duties |
with Courtesy | with Integrity |
Exercising Professionalism | Striving for Continuous |
at all Times | Improvement |
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KPJ Healthcare Berhad
Basis of this Report
BASIS OF THIS REPORT
Welcome to KPJ Healthcare Berhad's (KPJ or the Group) Integrated Annual Report 2022. Our fifth Integrated Annual Report serves as a platform for us to present a comprehensive and transparent account of the Group's businesses, strategies and performance as well as demonstrate how we continue to create value for our stakeholders.
KPJ's vision is to be the preferred healthcare provider to our patients and customers are laser-focused on achieving this via our commitment to deliver exceptional healthcare. We consistently achieve high-quality patient outcomes and foster a loyal customer base by skillfully guiding patients through their healthcare journeys, emphasising on our 'Care for Life'. We go all out to support this commitment by bringing the appropriate resources and strategies into play, all of which are enabling us to create a sustainable business that is positioned for long-term success.
REPORTING SCOPE AND BOUNDARY
This Integrated Annual Report goes beyond financial reporting and encompasses our non-financial activities for the period 1 January to 31 December 2022. Building on our previous publications, it aims to present to KPJ's stakeholders our progress in implementing our strategies as well as our approaches in navigating challenges, risks and opportunities that had a significant influence on our ability to create value.
This report covers the operating activities of the Group and all its subsidiaries in various locations. It is worthy to note that the Malaysian operations contribute an estimated 95% of the Group's revenue, therefore, our reporting results are predominantly derived from these operations and its related activities.
REPORTING FRAMEWORKS
In line with best practices, this Report adopts the Value Reporting Foundation's (formerly known as the International Integrated Reporting Council) Integrated Reporting Framework. The Framework is a principle-based, multicapital framework that is used to accelerate the adoption of integrated reporting across the world. Our reporting is also aligned with the updated Malaysian Code on Corporate Governance (MCCG) that was released in April 2021, the Main Market Listing Requirements (MMLR) of Bursa Malaysia Securities Berhad (Bursa Securities), the Companies Act 2016 (CA 2016), and both the International Financial Reporting Standards (IFRS) and Malaysian Financial Reporting Standards (MFRS).Sustainability-related information has been prepared in accordance with the Global Reporting Initiative (GRI) Standard and is closely guided by Bursa Malaysia's Sustainability Reporting Guide (2nd and 3rd Edition) to fulfil Bursa's enhanced sustainability requirements in the MMLR and FTSE4Good Bursa Malaysia Index criteria. This is our first year reporting on the quality of our healthcare according to the SASB reporting standards. The SASB standards are specific to the healthcare industry and are meant to provide information on the quality of our healthcare and customer satisfaction, both of which can affect our financial performance. We also continue to be guided by our commitment towards the United Nations Sustainability Development Goals (UN SDGs) which is covered within this Report.
NAVIGATION ICONS
Our Value Creation activities are linked to our Six Capitals and Seven Strategic Thrusts through the following icons, applicable throughout this Integrated Annual Report:
Our Six Capitals
FinancialManufactured
HumanNatural
Intellectual | Social and |
Relationship |
Our Seven Strategic Thrusts
S1S5
CapacityHuman
BuildingResources
S2S6
EnrichedBusiness
CustomerProcess
Relationships Improvement
S3 | S7 |
Innovation | Sustainable Value |
@ The Core | for Stakeholders |
S4
New Niches
Integrated Annual Report 2022
www.kpjhealth.com.my
FORWARD-LOOKING STATEMENTS
This Integrated Annual Report contains forward-looking statements with the use of words or phrases such as "might", "forecast", "anticipate", "project", "may", "believe", "predict", "expect", "continue", "will", "estimate", "target", and other similar expressions. The report may also contain forecast information about KPJ Healthcare Berhad's future direction, strategies and growth opportunities. These forward-looking statements are not to be construed as a guarantee of our operating performance or financial results as the business is subjected to uncertainties and risks which are present in our dynamic business environment.
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BASIS OF THIS REPORT
APPROVAL BY THE BOARD
Datuk Md Arif Bin Mahmood
Chairman
KPJ Healthcare Berhad
Norhaizam binti Mohammad Officer In Charge
OUR REPORTING SUITE
KPJ's Integrated Annual Report for the financial year ended 31 December 2022 is supplemented by our standalone Sustainability Report 2022. Our reporting suite can be accessed online at https://www.kpjhealth.com.my.
REPORTING SUITE | INTEGRATED ANNUAL REPORT 2022 | SUSTAINABILITY REPORT 2022 | ||
Disclosure | • | Management Review | • Global Reporting Initiative Universal | |
• | Corporate Governance Overview Statement | Standard 2021 (GRI 2021) | ||
• | Audit Committee Report | • | Bursa Malaysia's enhanced | |
• | Statement on Risk Management and Internal | sustainability reporting requirements | ||
Control | ||||
• | Directors' Report | |||
• | Independent Auditors' Report | |||
• | Financial Statements | |||
Reporting | • | MMLR | • | GRI 2021 |
Frameworks | • | Value Reporting Foundation's Framework | • FTSE4Good Bursa Malaysia Index | |
• | MCCG | Criteria | ||
• | Companies Act 2016 | |||
• | MFRS | |||
• | IFRS | |||
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Disclaimer
KPJ Healthcare Bhd published this content on 25 May 2023 and is solely responsible for the information contained therein. Distributed by Public, unedited and unaltered, on 29 May 2023 07:30:09 UTC.