HCMUK opens new Product Support depot in Wakefield :: Hitachi Construction Machinery (UK)
August 24, 2021 at 10:14 pm IST
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Hitachi Construction Machinery UK (HCMUK), a leading name in the construction, quarrying and demolition equipment market, has opened a new Product Support depot in Normanton near Wakefield to support its customer base in the Yorkshire region.
The new 5,200 sq. ft depot, will bridge the gap between HCMUK's Newcastle and Warrington depots, providing customers with an improved parts supply experience and unrivalled level of service.
Three new full-time roles have been created at this depot including an additional Field Service Engineer for the region and two Parts Counter Staff. The new Product Support facility will accommodate parts warehousing, a parts retail counter and office space.
Stephen Creaser, Director of Product Support at HCMUK said: "This new depot is an exciting part of HCMUK's expansion, as we have a huge customer base across the West Yorkshire area.
"The distance between Warrington and Newcastle currently makes travelling from the area to collect parts from Hitachi a time consuming and expensive task. We have many customer machines on service agreements throughout the region and this new depot will enable HCMUK Product Support to improve response times for both parts and service requests.
"Customers can order and collect parts on the same day, reducing any potential machine downtime, increasing uptime, and giving them the confidence that as a class leading solutions provider, HCMUK are committed to delivering the best possible aftersales customer experience."
Having successfully secured a raft of new customers this year alone, HCMUK is also hoping to generate fresh business leads from this new location to provide clients with industry leading construction equipment.
Stephen continued: "Existing customers are looking forward to having the assurance of a more local point of contact for parts and potential customers are impressed that we are investing in the future of the region."
Hitachi Construction Machinery (UK) was revealed as one of the 200 largest companies across the North East earlier this year. The annual list, compiled by accountancy firm PwC, is published every year by The Journal and ranks the region's largest companies by turnover.
Hitachi Construction Machinery UK's new depot can be found at:
Unit 3, Astoria Court, Tom Dando Close, Normanton Industrial Estate, WF6 1TP
Hitachi specializes in manufacturing and marketing of electronic and industrial equipments. Net sales (including intragroup) break down by family of products and services as follows:
- social infrastructure and industrial systems (24.7%): elevators, escalators, industrial facilities, railway systems, power generation units, etc. The group also provides engineering and construction of nuclear, hydroelectric, and thermal power plants services;
- information and telecommunications products and services (20.1%): systems integration, cloud computing, software, servers, hard disks, PCs, ATMs, data communication base stations, payment terminals, etc.;
- materials and components (16.6%): semi-conductor materials, printed circuit cards, cables, copper and forged steel products, magnetic materials, organic and inorganic chemical products, etc.;
- construction equipment (10%) : hydraulic excavators, wheel loaders, mining equipment, etc.;
- automotive systems (9.4%): powertrain systems, control systems, etc.;
- electronic products (9.2%): fiber-optic components, screen tubes, testing and measurement equipment, medical equipment, equipment for manufacturing semiconductors, etc.;
- household appliances (4.7%): heating and air conditioning equipments, refrigerators, washing machines, etc.;
- other (5.3%): mainly transport, financial and logistical services.
Net sales are distributed geographically as follows: Japan (49.2%), Asia (21.3%), North America (12.7%), Europe (10.8%) and other (6%).