“This award highlights the unique, innovative solutions DZS is bringing to market that are designed to help our customers deliver the ultimate subscriber experience,” said
CloudCheck is one of three anchor software solutions (DZS Xtreme, DZS Expresse and CloudCheck) within the DZS Cloud software platform and has proven to be transformational for service providers in empowering them to manage and optimize the subscriber WiFi experience.
In addition to delivering a superior WiFi experience, DZS CloudCheck enables enhanced customer experience management, data collection and integration, business intelligence automation and operational intelligence functions across a broad range of vendor hardware. DZS CloudCheck also significantly improves customer service support capabilities and experience by delivering deep visibility into the subscriber Quality of Experience (QoE) and network Quality of Service (QoS).
Additionally, CloudCheck gives the end user more control of their in-home network. With its advanced capabilities, subscribers enjoy a fast, interactive, intuitive onboarding process; can easily monitor their WiFi QoS; improve their online activity visibility and parental control; and leverage advanced self-help capabilities.
The majority of technical related service calls today are due to problems with in-home WiFi networks. CloudCheck impressively reduces costs in the following ways:
- Subscriber Control and Self-help: CloudCheck-powered mobile apps give subscribers the ability to make network changes and limit internet access for children with the simple push of a button. Subscribers can avoid contacting customer support and troubleshoot issues directly on their own, improving the subscriber experience and reducing support costs.
- Firmware analysis: CloudCheck delivers advanced analysis, insight and visibility into field performance, identifying potential issues prior to pushing firmware out to subscribers.
- Internal Analysis and Networkwide Reporting: CloudCheck leverages data and analysis designed for internal technical teams that can be combined with other sources of operator data. Features include internet down reporting, broadband speed tests and diagnostic recommendations.
Learn more about DZS CloudCheck.
To learn more about DZS, visit https://www.dzsi.com
About DZS
DZS, the DZS logo, and all DZS product names are trademarks of
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Source: DZS
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