Deutsche Post : Presentation Q2 2023

Q2 2023 RESULTS

MELANIE KREIS, GROUP CFO

DHL GROUP INVESTOR RELATIONS August 1st, 2023

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Q2 2023 Highlights

Volume development in line with guidance expectations for H1; clear cyclical impulses still to materialize

Successful network and cost adjustments, supported by strong yield focus secure resilient DHL Group earnings

2023 Group EBIT guidance increased; e-commerce & omni-shoring drive structural long-term GDP+ growth in global portfolio

Q2 2023 RESULTS | DHL GROUP INVESTOR RELATIONS | 1 AUGUST 2023

Group name changed to "DHL Group" Stock ticker changed to "DHL"

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Management comments:

General market circumstances developed in line with expectations in H1 2023. As macro signals stay inconsistent, we reiterate our 3 potential macro scenarios for H2.

Against this background, our measures proved effective to deliver a resilient H1 2023 Group EBIT of €3.3bn. On that basis, we have increased our 2023 Group EBIT guidance from €6.0-7.0bn to €6.2-7.0bn.

Looking beyond current macro circumstances, DHL Group is strongly positioned to drive GDP+ top- and bottom-line growth.

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STRUCTURAL GDP+ GROWTH

SUPPORTED BY MEGATRENDS

	GLOBALIZATION			SUSTAINABILITY			DIGITALIZATION		E-COMMERCE
▪ Omni-shoring/Multi-sourcing:		▪	Ambitious Science-Based targets		▪	Leveraging Technology at	▪ Intact strong structural growth
	Diversification of international			supported by dedicated €7bn			Scale for End-to-End Supply Chain		driver, with H1 volumes
	tradeflows drives new form of			budget; on track to 2023 ESG			Automation		showcasing resilience
	globalization			targets		▪	Dedicated Generative AI team set
▪	Rising complexity as companies		▪	First SAF-based service (GoGreen			up
	seek to build resilient global			Plus) in the Express industry that
	supply chains			allows customers to reduce
▪	DHL best positioned to support			emissions associated with their
	customer diversification agenda			shipments
	with broad global logistics portfolio		▪	SAF availability increasing
				bottleneck
Q2 2023 RESULTS | DHL GROUP INVESTOR RELATIONS | 1 AUGUST 2023				3

Management comments:

Looking beyond the shorter-term macro discussions, DHL Group portfolio is geared for structural GDP+ growth, supported by the four megatrends targeted in Strategy 2025.

Sustainability and digitalization see clear accelerating momentum across many aspects of life. We also expect further attractive e- commerce growth as online consumption keeps gaining share of retail spending.

Globalization is taking new shapes in the aftermath of the pandemic, with global supply chains expected to see gradual changes towards a still international but more diversified set-up.

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DIGITALIZATION
Leveraging Technology at Scale for End-to-End Supply Chain Automation
		NEXT LEVEL:
Route Optimization	Backoffice Automation	Gen AI
& Last Mile Delivery	through Analytics & AI
Warehouse Robotics
IoT & Asset Tracking
	Digital Customer
	Touchpoints
		powered by
Explore The Digital World at DHL Group
Watch Our #DIGIFRIDAYS Sessions	LINK
Q2 2023 RESULTS | DHL GROUP INVESTOR RELATIONS | 1 AUGUST 2023		4

Management comments:

Tech-driven automation is essential along the entire supply chain from warehouse robotics to IoT-enabled asset tracking and route optimization. We leverage data analytics and machine learning at scale to boost efficiency across all areas of our organization.

Our vast experience has provided us with a solid foundation for exploring and implementing generative AI solutions. Therefore, we have launched a Group-widecross-divisional GenAI initiative called GAIA, which aims at maximizing the value of generative AI within DHL while ensuring secure and compliant usage.

We are currently exploring various use case areas for generative AI, including document and knowledge management, as well as advanced customer chatbots.

Explore DHL Group's digitalization initiatives

across sustainability, automation, e-commerce and customer experience in our #DigiFridays series.

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E-COMMERCE

Permanent step-up in e-commerce penetration

B2C post-pandemic normalization done; resilient in current macro environment

Management comments:

B2C volume development shows the resilience of the underlying e-commerce growth trend, again the first-ever wider economic downturn since start of the e-commerce boom.

While Q2 2023 growth rates are below historic run rates, the improving growth pattern in most markets in Q2 underpins the structural shift towards online consumption.

Express TDI

B2C Shipments/Day

Q22023yoy	Q42019-Q22023rollingfourquarters,indexed
-7%	+43%

eCommerce	+4%		+62%
B2C Europe Volumes
Parcel Germany	+6%		+21%
Volumes
	Q4	Q4	Q2
	2019	2021	2023
Q2 2023 RESULTS | DHL GROUP INVESTOR RELATIONS | 1 AUGUST 2023		5

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