How do you choose the best customer journey orchestration (CJO) platform without spending weeks (or even months) comparing your options?

You rely on a non-biased third party with deep expertise in customer experience research to conduct due diligence for you.

Forrester, a leading industry research and analytics firm, recently evaluated nine CJO platforms based on 30 criteria. The results are in, and we're pleased to share that CSG was named a Leader by Forrester in The Forrester Wave™: Customer Journey Orchestration Platforms, Q2 2024, a report that evaluates essential capabilities the most significant CJO systems offer. Because of the deep research Forrester conducts, the Wave™ serves as a guide to simplify your evaluation process when looking to partner with a CJO platform provider.

For us, being named a Leader signals that our CJO solutions excel in critical areas like real-time data analysis, predictive behavior modeling and journey decisioning, and that they also align with current industry trends. Forrester evaluates not only current capabilities but also strategic vision, facilitating existing and prospective clients' confidence in using Wave report for guidance. This forward-looking perspective helps clients invest in a solution that evolves alongside their needs.

We've pulled the insights from this blog to provide you with key tips to consider when selecting the right platform. Find out why this report is valuable for organizations looking to improve customer experience (CX) and how journey orchestration is the key to success.

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CSG Systems International Inc. published this content on 09 July 2024 and is solely responsible for the information contained therein. Distributed by Public, unedited and unaltered, on 09 July 2024 17:54:09 UTC.