Verint® announced that a top 10 U.S. public utility company signed a multi-year contract for the Verint Open Platform. They plan to increase CX automation and deliver AI business outcomes in their 1,800-agent contact center. The utility company?s CX automation goals include reducing costs, elevating insights into customer trends, improving retention, identifying upsell opportunities and taking a more holistic approach to quality.

To achieve these outcomes, Verint will deploy four AI-powered bots: Verint Data Insights Bot, Verint Exact Transcription Bot, Verint Interaction Wrap Up Bot and Verint Quality Bot.