Teletech Holdings Inc. Names Brian Shepherd as Executive Vice President and President of its Strategic Consulting and Global Technology Businesses
January 23, 2013 at 03:00 am IST
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TeleTech Holdings Inc. announced that it has appointed Brian Shepherd to the newly created position of Executive Vice President of TeleTech and President of Customer Strategy and Technology Services. Mr. Shepherd will focus on accelerating growth in these business segments and driving continued innovation in the technology and business processes required to deliver a superior customer experience in complex data-driven, multi-channel environment. Mr. Shepherd joins TeleTech from Amdocs where he served in a variety of senior executive roles, including as Group President and a member of the executive management team.
TTEC Holdings, Inc. is a global customer experience (CX) outsourcing partner for marquis and disruptive brands and public sector clients. The Company operates through two business segments: TTEC Digital and TTEC Engage. The TTEC Digital segment is focused on the intersection of Contact Center As a Service (CCaaS), Customer Relationship Management (CRM), and Artificial Intelligence (AI) and Analytics. This segment creates and implements strategic CX transformation roadmaps, sells, operates, and provides managed services for cloud platforms and premise-based CX technologies, including Amazon Web Services, Cisco, Genesys, Google, and Microsoft. The TTEC Engage segment provides the digitally enabled CX operational and managed services to support large, complex enterprise clientsâ end-to-end customer interactions at scale. It delivers data-driven omnichannel customer care, customer acquisition, growth, and retention services, tech support, trust and safety and back-office solutions.
TTEC HOLDINGS, INC. 
