Jersey Mike's Subs is relying on a voice AI ordering system created by
"Jersey Mike's customers know that we strive to provide quality in everything we do," he said in a company press release. "The way we choose technology is no different. AI is becoming an important part of supporting restaurant staff and providing impeccable customer service, so we've partnered with
Initially live at 50 locations,
As well as taking orders, the technology answers a broad range of menu questions (e.g., about specials and promotions), and provides information about opening times, parking, allergens, and FAQs. The AI answers 100% of calls and may take multiple orders at once.
"More than ever, restaurant customers are ordering for pick-up and delivery, and to keep them coming back businesses need to provide a slick, hassle free experience,"
Jersey Mike's Subs has over 3,000 locations open and in development.
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