Be a mirror: Elevate experience and transform healthcare interactions

Use stories to elevate challenges. How do you introduce what medical complexity looks like? "We're really celebrating the fact that a kid is a kid," Evangelista says. "You all strive every day in the holistic care you provide in your hospitals to ensure children's that development and fun doesn't stop just because they need to be served in a children's hospital. We really have started to weave in what medical complexity looks like. [...]

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