Sensiple announced the integration of its Tryvium Desk platform with Microsoft Teams. Enterprises can now convert their Microsoft Teams environment into a modern contact center to improve the customer experience (CX) while reducing service desk operational costs. With this new integration in addition to earning co-sell ready status through the Microsoft One Commercial Partner program, Sensiple expands its reach to Microsoft's global ecosystem of sellers and buyers, enabling collaboration on distribution and go-to-market initiatives. By leveraging AI, automation, and natural language processing (NLP) technologies, Tryvium extends the capabilities of Microsoft Teams in solving issues related to standard operating procedures, primarily in IT service management and human resources. Tryvium can drive conversations to the best-fit agent through Intelligent routing mechanism and provide the agent with a holistic, 360-degree view of the employee's or customer's details, reducing the average chat handling time. Via Tryvium Desk, global employee support centers, large enterprises, and managed service providers can effectively increase their first call resolution rates, reducing their service desk operations costs and maximizing their utilization of Microsoft Teams and Microsoft AI services.