Intermedia Cloud Communications announced that Gagan Pabla has joined the company as its Executive Vice President of Operations. In this role, Mr. Pabla will leverage his extensive cloud and telecommunications background to work collaboratively across numerous teams, including Engineering, Product, Information Security, and Client Services, to help ensure that Intermedia's award-winning cloud communications platform is delivered with the reliability, availability, security, and scalability to meet the growing needs of its customers and partners. As businesses continue to shift to more permanent hybrid and remote work models, the ability to communicate and collaborate with team members, customers, and vendors from anywhere becomes more critical and, with that, the confidence to know that the cloud communications tools that enable "anywhere work" to happen are available as expected.

The appointment of Mr. Pabla to this new role to oversee operations and service availability of Intermedia's cloud solutions demonstrates the company's heightened commitment to delivering on its financially backed 99.999% uptime service level agreement (SLA) promise. Mr. Pabla has 20+ years of technical operating experience in both the telecommunications and cloud communications industries. Before joining Intermedia, he was the VP of Cloud Operations at RingCentral, where he led a global team of nearly 200 individuals responsible for the 24x7 operation of the company's global UCaaS product.

He also managed carrier services, fraud monitoring, tooling development, and data analytics. Prior to that, Mr. Pabla spent six years at Cisco Webex, where he led a global team of several hundred individuals responsible for the operations and service delivery of the global Webex platform. He also previously held technical operations leadership roles for Comcast and AT&T, where he led large teams responsible for monitoring, incident response, repair, and remediation of multiple critical production and customer network services.

Mr. Pabla earned his B.S. from the University of Southern California and his M.S. from Barry University.