Intermedia Cloud Communications announced at Enterprise Connect the launch of Intermedia Healthcare Solutions. With a reliable focus on innovation and connected communications, Intermedia leverages its expertise in providing healthcare organizations cloud technology and cutting-edge artificial intelligence (AI) to deliver a comprehensive, seamless solution that transforms healthcare communications and collaboration. By infusing AI technology across patient communications, internal collaboration tools, and data analytics, Intermedia Healthcare Solutions empowers healthcare providers to streamline critical aspects of their operations.

A key component of Intermedia Healthcare Solutions is its seamless integrations into the most widely used electronic health records (EHR) solutions, including Epic Systems, Oracle Cerner, MEDITECH, athenahealth, eClinicalWorks, NextGen Healthcare, and Veradigm. Intermedia's EHR integrations are designed to simplify the otherwise complex patient record retrieval process when a patient calls, by instantly providing the call recipient with a curated dashboard containing all the necessary patient information from the EHR that medical staff and providers need in order to have an effective patient call. And by connecting EHR data seamlessly to inbound and outbound patient interactions, the solution can help significantly improve workflows, response times, and the quality of patient care, enabling healthcare providers to navigate the complexities of modern healthcare with confidence.

Intermedia Healthcare Solutions is designed for the diverse needs of healthcare organizations of all sizes. Over 150,000 workers in the healthcare space alone currently utilize Intermedia's cloud communications, collaboration, productivity, and customer care solutions, with customers ranging from the second-largest healthcare municipality in the U.S., to one of the largest hospital networks on the U.S. east coast, to individual healthcare provider practices. Intermedia's unified platform addresses critical priorities including patient access to care, better patient outcomes, cost reduction, revenue growth, facilitation of HIPAA compliance, reliability, ease of use, security, and flexible access.

Key features of Intermedia Healthcare Solutions include: Streamlined Inbound Patient Communications: Seamlessly supports multichannel communication (phone, email, text) and utilizes EHR data for intelligent call routing, ensuring swift interactions and easy access to providers, staff, or self-service options. Efficient Handling of Patient Calls: Integrates voice calls with EHR for quick patient verification and record retrieval, enhancing staff productivity and response times. Proactive Outbound Communications: Facilitates live interactions via voice, SMS, and video conferencing, automatically engaging patients based on real-time EHR events, such as appointment reminders, billing notifications, and prescription refills.

Seamless Internal Collaboration: Enables seamless collaboration for staff through AI-powered voice, chat, video meetings, and file sharing applications, fostering greater teamwork and efficiency from wherever team members may be located. Conversation Insights with AI: Provides supervisors with quality management tools powered by Intermedia SPARK AI?, allowing them to better identify issues and focus on conversations critical to the organization and patient care. HIPAA-Compliant Communications: Offers capability to encrypt and archive all patient communications for the customer's specified duration (up to 10 years), helping to deliver compliance with HIPAA regulations and data security standards.