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* Partnering with eDynamix to combine a multitude of Third Party and Manufacturer Systems to enhance the customer journey
Combining DMS data, reservation management and workshop loading with a dedicated electronic health check platform, the latest developments are having a positive impact on Service Departments and customer satisfaction across the
The customer centric system allows for a complete digital Aftersales experience including online booking, contact free key locker drop, online authorisation, signatures and payments, as well as video eVHC.
Future enhancements include an automated warranty approval system, courtesy car module and eVHC triggered New Car sales lead management.
The Hyundai Workshop Automation system aims to improve the customer convenience though digitisation of the service process and enhance their experience though a mobile and on demand service.
What we have achieved with the latest version of our Workshop Automation system is a true collaboration across the Manufacturer, Dealer, DMS and supplier partner landscape. In the Aftersales arena, our aim was to reduce the number of systems whilst enhancing integration - working with eDynamix has helped to bring this to fruition. We very much look forward to building on the relationship with eDynamix alongside the
Head of Section, Parts & Service
We have built a very strong relationship with
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