HSBC announced that Ms Joe Garrad will be taking over as CEO of HSBC in the Channel Islands, replacing Tracy Garrad in the role and Isle of Man, pending final regulatory approvals. Mr. Gordon will lead the HSBC-owned bank. He is familiar with first direct having joined in 2016 as head of contact centres. Mr. Gordon has worked in the retail customer service industry for the last ten years in roles with Sainsbury's, BT and most recently HSBC.