GENERALI has signed an agreement with Expert System to implement Artificial Intelligence in its work process in Spain, in the first quarter of 2018. As part of its innovation and digitalisation strategy, GENERALI will implement Expert System's Cogito technology to classify large volumes of unstructured information using cognitive computing. During the first stage, the project will focus on registration and claim processing, however, the plan is to extend the application of this technology to other areas of business. The project, which was tested with excellent results, will allow to automatically classify the approximately 1 million emails that the insurance company receives every year in areas involving its customer service. Cogito, Expert System's cognitive computing technology, reads, understands and responds to the user's needs to improve and increase decision making, simulating the process followed by the human brain when it receives and reads new information.