Crawford & Company has promoted senior human resources professional Phyllis Austin to executive vice president of Global Human Resource Management and added her to its Global Executive Management team. Austin, who is based in Atlanta, reports to President and Chief Executive Officer Jeffrey T. Bowman. Austin joined the company in 2006 as senior vice president of Human Resources, and has held responsibility for all aspects of human resources, including talent management, employee relations, benefit and compensation design and administration.

She came to the company from DS Waters of America LP in Atlanta, where she was vice president of Human Resources.