FOR IMMEDIATE RELEASE Press Release Crawford Promotes Phyllis Austin to EVP, Global Human Resource Management ATLANTA (January 13, 2014) - Crawford & Company (NYSE: CRDA; CRDB), the world's largest independent provider of claims management solutions, has promoted senior human resources professional Phyllis Austin to executive vice president, Global Human Resource Management and added her to its Global Executive Management team.

Austin, who is based in Atlanta, reports to President and Chief Executive Officer Jeffrey T. Bowman. "Phyllis is a highly skilled professional whose superb leadership of her staff and results