Barclays has appointed Rumi Contractor as Chief Operating Officer, UK Retail and Business Banking. Rumi will join Barclays on 1st March from HSBC where he has been Global Head of Service Delivery and Chief Executive Officer, Global Resourcing since 2008.

In this new role Rumi will drive customer service innovation and technology across UK Retail and Business Banking, ranging from product design to improvements to the branch network and customer contact centres.

Ashok Vaswani, Chief Executive of Barclays UK Retail and Business Banking, said:

"Rumi is a recognised leader in financial services operations and technology and I am delighted to have someone of his calibre joining Barclays to help us further put customers at the heart of our products, services and operations."

"Rumi is a highly seasoned business leader with a strong track record for strategic thinking, hands-on execution and building strong teams who collaborate and innovate to improve the customer experience. He is a great addition to our senior executive team."

Rumi has held a number of senior positions at HSBC including Chief Information Officer, HSBC Securities and Investment Bank, New York; Chief Executive Officer, HSBC Software Development Centre India; Chief Information Officer, Europe; Chief Information Officer, South America and Chief Executive Officer, Global Technology. He graduated from the University of Mumbai, Bachelor of Business Management.

Reporting jointly to Ashok Vaswani and Dr Shaygan Kheradpir, Rumi will use his experience to ensure that Barclays can leverage new technology and operational excellence across the UK business.

Barclays is a major global financial services provider engaged in retail banking, credit cards, corporate and investment banking and wealth management with an extensive international presence in Europe, the Americas, Africa and Asia. With over 300 years of history and expertise in banking, Barclays operates in over 50 countries and employs nearly 147,000 people. Barclays moves, lends, invests and protects money for 48 million customers and clients worldwide.

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