ADP Dealer Services, Inc. announced enhancements to their automotive dealership technology, including the ADP ServiceEdge retail workflow tool that is revolutionizing the way dealers and consumers interact in the Fixed Operations area. Highlights of the ADP ServiceEdge retail workflow include: An end-to-end process, beginning with consumers booking Service appointments through the ADP ServiceEdge Online Appointment scheduler, featuring integration to Cobalt Digital Marketing websites; Tablet features allowing an even more productive customer greeting experience with enhanced VIN scan to quickly identify the customer and their vehicle upon arrival, as well as e-signature authorization for repairs; Customizable, easy-to-use menu selling from a tablet, allowing the customer to self-select services that are applicable to their vehicle, greatly increasing service upsell potential; New features announced include: Messenger tools that help the Service Advisor, Technician, Parts Manager and others quickly communicate information regarding a repair order creating a full history of the communications for future reference; ADP ePayments, which gives customers the freedom to pay anywhere, anytime via the web, mobile device or at the dealership and offers dealer payment benefits, like receiving cash back when paying monthly vendor invoices with AP Assist; MyDealerLot, a new concept that utilizes RFID integration to automatically recognize a customer's vehicle as they drive up, displaying appointment information that can be easily rolled into a repair order from the Service Advisor's tablet or PC. All of this technology is designed to save the customer valuable time balancing self-service with a more personalized selling experience.

Service is just one of the workflows ADP Dealer Services is evolving. At the NADA 2014 convention, ADP will also unveil enhancements to the Sales workflow with mobile CRM, desking and menu features. The foundation of these new workflows is the new, version-less ADP Drive 2.0 Dealer Management System.

Through Agile development, this DMS provides dealerships with automatic installation of updates with no human interaction.