Astea International Inc. announced that David F. Giannetto has been appointed as chief operating officer, a new position within the company. For the past 18 months, David Giannetto ran Astea's U.S. and EMEA Customer Services Departments. He will continue to report to Zack Bergreen, Chairman and CEO of Astea. Prior to joining Astea, David spent over 15 years with several top technology companies implementing enterprise-changing Business Intelligence initiatives among the Fortune 2000.