Astea International Inc. announced the launch of Alliance Enterprise™, the newest version of its award-winning Alliance field service management and mobility platform. Alliance Enterprise introduces to the field service industry an entirely new perspective on how an enterprise-grade technology can unify the increasingly complex ecosystem in which service-driven companies must operate. Powerful Workflow and Integration Capabilities that Enable Agility: Alliance Enterprise puts powerful capabilities into the hands of non-technical users via a new process flow engine that offers graphical, drag-and-drop functionality to modify application workflows. This new tool can be harnessed by any user to build flexible, agile business processes that address a wide variety of needs such as integrations, multi-channel communication automation and service escalations. These custom workflows allow organizations to create a unique combination of processes that reflect the nuanced way leaders think about serving their customers, balancing costs versus service-level commitments, differentiating their customers' experience and managing profitability. Alliance Enterprise also relies upon these workflow tools to design seamless integrations into the existing IT environment, giving it the flexibility to interact with a wide range of multiple disparate information sources. The platform can then trigger workflows without human intervention to create greater efficiency and provide employees access to all of the information they need to make proactive, data-driven decisions. Enhanced Customer Self-Service Management Capabilities: The customer-centric design philosophy of Alliance Enterprise empowers service organizations to meet their clients' increasing demands for mobile, real-time participation in the service delivery process. Smart Scheduling that Efficiently Connects All the Right People and Parts: Long considered one of the most mathematically intelligent scheduling optimization engines in the field service industry, Alliance Enterprise enhances this scheduling capability by integrating with FedEx® and UPS® to coordinate parts delivery dates with technician arrival dates. Additionally, Alliance's scheduling module creates schedules that incorporate the real-world situations your technicians and customers encounter daily. It integrates with Microsoft Outlook® to consider technicians' personal time off when creating schedules, and it also allows end customers to schedule appointments via the Alliance customer self-service mobile application or web portal. Alliance Enterprise sports a new clean look and feel that is highly configurable, enabling users to create a streamlined user experience, focusing their attention on only the information they need to do their job. Improved user satisfaction can drive better technology adoption and engagement, and ultimately a better customer experience.