VirtuOz Inc. announced that Windstream Communications has launched Wendy, the company's intelligent virtual agent that provides a new online customer engagement channel to its customers. Windstream is the latest telecommunications company to select VirtuOz and leverage their domain expertise in the telecommunications sector. Wendy is an integral component in Windstream's vision to become the telecommunications innovator with the most cutting edge technology -- not only in the services they offer, but also in how they support their customers.

Her initial mission is to provide an engaging customer experience, while lowering operational costs by quickly and effectively answering customers' support questions. Offering a compelling customer engagement alternative to email, live chat or phone calls, Wendy provides 24/7 online support across a range of topics, including frequent customer inquiries around billing and technical support. Prominently displayed on Windstream's main support page as well as product specific and contact pages, Wendy is also tightly integrated with the company's live chat, powered by VirtuOz partner Moxie Software, to ensure 100% resolution of the customer's problem.