Verint® Systems Inc. announced that it has partnered with Newcastle City Council to improve automated digital customer service for its citizens and employees, and achieve back-office efficiencies, all by using Verint’s digital first engagement management solution. The partnership with Verint will allow the city to develop a new, one-stop portal to improve citizen access to the council’s services, simplify citizen engagement, and reduce processing times and administrative duplication. The aim is to minimise the need for citizens to access council services online through multiple portals, which creates disjointed customer experiences and drives citizens to visit separate sites or go through multiple authentication processes. It also will allow citizens to access information easily and securely, while the improved user experience will facilitate increased demand for digital services.