Telekom Malaysia : 39th Annual General Meeting Pre-AGM Live Questions

		ATTACHMENT 1
	LIST OF QUESTIONS AND RESPONSES AT THE 39TH ANNUAL GENERAL MEETING (AGM) OF TELEKOM MALAYSIA BERHAD (TM)
		HELD ON 30 MAY 2024
Minority Shareholders Watch Group (MSWG)	Total: 7 Questions
No.	Question	Answer
1.	The growing demand for carbon-efficient products and	∙ TM has launched TM One Innovation Lab and Enterprise 5G Lab on 20 February
	services presents some opportunities for the Group.	2024, as the platform to co-create industry focused solutions which includes helping
	(Page 41 of Integrated Annual Report 2023 "IAR2023")	our customers in their decarbonisation journey.
	How does the Company plan to innovate and adapt its	∙ In 2023, we had introduced several solutions to cater for the growing demand in
	product and service offerings to meet the growing	carbon-efficient products i.e. Smart Traffic Management powered by AI and sensor-
	demands?	based Smart Street Light. Please refer to Page 101 of IAR 2023 for the list of
		solutions.
		∙ We have also enhanced the renewable energy usage in data centres by 7% to 40%
		in 2023, and secured Leadership in Energy and Environmental Design (LEED) and
		Green Building Index (GBI) certifications for our 2 data centres i.e. KVDC and IPDC.
2.	The table below set forth the revenue contribution by key	(a) Revenue drivers
	customer-facing business unit:
		We do not anticipate any significant shift in the revenue drivers as retail is still a key
		revenue generator and contributing positively with the ramp-up of convergence
		products and services.
		For the medium to long term, we foresee a higher wholesale contribution to the
		revenue mix with increased demand in bandwidth and high adoption of new
	With the increasing adoption of AI, quantum computing,	technologies i.e. AI, IoT, platforms and edge computing.
	edge computing and IOT is expected to pent up the	(b) Capital Expenditures
	demand for the wholesale bandwidth. On the other hand,
	the mobile market is near saturation, not to mention the	The total capital expenditure is aligned to our CAPEX guidance (18%-20% of
	increased competition.
		revenue). Apart from the new growth areas, priority will also be given to strategic
	(a) Premised on the above, does the Group anticipate a	investments that support our core network expansion especially to cater for
	shift in its primary revenue drivers?	increase in bandwidth demand.
	(b) How is the Company planning to allocate capital
	expenditures to support the pent-up demand?

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			ATTACHMENT 1
Minority Shareholders Watch Group (MSWG)	Total: 7 Questions
No.	Question	Answer
3.	We achieved sustained revenue growth exceeding the	∙ Customer remains our utmost priority and we will continue to improve the customer
	revenue guidance for the financial year and continued to	experience by providing superior and personalised experiences as elaborated on
	optimise expenditures, resulting in a higher than market	page 103 - 107 of IAR 2023. Our cost optimisation initiatives remain balanced and
	guidance EBIT."	not in any way adversely affect our customer experience.
	(Page 27 of IAR2023)
	How does the Group balance optimising expenditures and	∙ Our improved NPS score from 39 to 46 is testament to our relentless effort in
	delighting our customers towards achieving our aspiration to be a world-class
	maintaining service quality?	company.
4.	The Company to departs from Practice 5.2 of the Malaysian	Board Succession Planning is an important agenda for the Board Nomination and
	Code on Corporate Governance ("MCCG"), which states	Remuneration Committee (NRC) and TM Board. The Board has taken cognisance of the
	that at least half of the board should comprise independent	directors' retirement and board composition post-AGM, and has deliberated on the
	directors. For large companies, the board comprises a	succession plan for the retiring directors. TM will be announcing the new INEDs
	majority of independent directors. Telekom's board	appointments soon.
	composition as at December 2023 and at the issuance of
	the CG Report consists twelve (12) Directors excluding	Concurrently, the Board will continue to assess the composition of INED to ensure
	Alternate Director as follows:	compliance to the MCCG Practise 5.2 and will be making the necessary announcements
			in due course.
	a) One Non-Independent and Non-Executive Chairman;
	b)	One Non-Independent Executive Director or	TM Board is committed to enhance the composition to ensure adherence to MCCG
		MD/GCEO;	Practice 5.2 on majority independent directors for large companies and diversity in
	c)	Four Non-Independent and Non-Executive Directors;	accordance with the Fit and Proper criteria.
		and
	d) Six Independent and Non-Executive Directors (INED).
	The composition reflects an equal number of non-
	independent directors and INEDs.
	The Company is currently actively seeking suitable
	qualified candidate(s) for appointment as INED of the
	Company. (Page 28 of Corporate Governance Report
	2023 "CG Report 2023"). Having served as Directors for
	nearly eight years, Tunku Afwida Tunku Dato' A. Malek
	and Balasingham A. Namasiwayam have expressed their
	intention not to seek for re-election at the forthcoming 39th
	AGM. (Page 177 of CG Report 2023).
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		ATTACHMENT 1
Minority Shareholders Watch Group (MSWG)	Total: 7 Questions
No.	Question	Answer
4.	Upon retirement of Tunku Afwida Tunku Dato' A. Malek
	and Balasingham A. Namasiwayam, the Board will only
	have 4 INEDs on the Board.
	(a) What are the interim measures being considered to
	enhance the independence of the board while new
	INEDs are being sought?
	(b) Please provide an update on the progress regarding
	the appointment of Independent Non Executive
	Directors (INED) so far?
5.	As part of the effort to reduce carbon emissions of its	(a) Network modernisation is essential for TM to stay competitive, resilient and
	operations, Telekom intensified efforts towards energy	efficient in the rapidly evolving digital landscape. The invested CAPEX amount will
	efficiency including network modernisation. (Page 41 of	form part of our 18-20% CAPEX percentage to revenue guidance.
	IAR 2023)
	(a) What is the anticipated total capex required for the	(b) Modernising our network is a continuous journey. To-date, most of our Core
	network has been modernised and is able to support new technologies. We will
	modernisation of the networks?	continue to enhance our network as per the Network Modernisation Plan approved
	(b) What percentage of the networks has been modernised	by the Board.
	to date?
	(c) How substantial is the enhancement in energy	(c) We have achieved 14% reduction in our 2023 power utilisation as compared to
	efficiency within the network subsequent to	our 2019 baseline. Further details on our energy efficiency efforts and
	modernisation?	performance are outlined on pages 128-130 of the IAR.
6.	'We are committed to leveraging digitalisation as a tool for	TM assesses its carbon emissions and several other environmental metrics as reported
	sustainable growth across various sectors. By integrating	on Page 123-131 of the IAR2023.
	sustainability into our digital initiatives, we aim to foster the
	nation's economic development while minimising	These metrics provide an understanding of the environmental impact of our digitalisation
	environmental impact." (Page 66 of AR2023)	efforts, as they cover TM's key enablers for digitalisation, namely the environmental
		impact of our network and data centres.
	Has the Group conducted any assessments on the
	environmental impact of its digitalisation efforts?

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		ATTACHMENT 1
Minority Shareholders Watch Group (MSWG)	Total: 7 Questions
No.	Question	Answer
7.	'As a leading digital company with an extensive network of	∙ TM is committed to protecting our stakeholders' interests by putting in place
	stakeholders and a vast repository of data, we shoulder a	strategies to ensure cyber resilience and enhanced data protection.
	significant responsibility to safeguard these assets against
	evolving cyber threats. Our cyber security strategy is	∙ We have a dedicated cybersecurity team led by a Chief Information Security Officer
	meticulously designed to protect our stakeholders' interests	(CISO) as well as a Security Operations Centre (SOC) to monitor and prevent cyber
	and ensure the integrity and confidentiality of our data."	threats. TM continues to invest, uplift and optimise cyber security measures
	(Page 158 of AR2023)	including response playbooks and periodic exercises.
	How is Telekom preparing for future cyber security	∙ We also work closely with government agencies including Majlis Keselamatan
	challenges, such as those posed by the Internet of Things	Negara (MKN), Malaysia's National Cyber Security Agency (NACSA), MCMC and
	(IoT) and 5G technology?
	ministries to further strengthen our control measures to face the ever-growing threat
		of cyber attacks.
		∙ We continuously engage our customers to better understand their needs in order to
		deliver solutions, including IoT and 5G technology, and embed with relevant cyber
		security measures.
		∙ More information on our approach to cybersecurity in available on Page 158-160 of
		the annual report.

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				ATTACHMENT 1
PRE-AGM			Total: 13
No.	Question	From	Answer
Category: Door Gift			Total: 2
1.	Is the company giving any door gift to	1.	Lee Chew Foong	We thank you for your queries and feedback on the provisioning of door
	shareholders attending this AGM	2.	Yong Joon Fah	gifts for shareholders attending the virtual 39th AGM.
		3.	Loo Yeo Ming
	Please reconsider giving door gift as token of	4.	Jama'iah binti Sabilan	In line with the administration guide of the AGM, there will be no
	appreciation.	5.	Fong Lee Yong	distribution of door gifts for members/proxies who join or participate in
		6.	Kong Tun Na @ Kong	this virtual AGM. The Company continues to believe that the most
			Toon Nan	equitable way to reward shareholders is in the form of dividends to be
		7.	Riduan bin Toani Mydin	declared yearly and TM has always been committed to the announced
		8.	Kow Lih Shi	Dividend Policy.
Category: Annual Report			Total: 1
1.	Can I have a copy of current year financial	1.	Heng Sau Wah	Our share registrar has mailed the physical copies accordingly. Having
	report? Thank you.	2.	Loo Yeo Ming	said that, we urged everyone to utilise the digital version available on
		3.	Fong Lee Yong	our website.
		4.	Kong Tun Na @ Kong
			Toon Nan
Category: Strategy & Business			Total: 3
1.	TM has played a key role in Malaysia's digital	Mohd Khairul Naziri bin	TM continues to play a key role in growing Malaysia's digitalisation
	infrastructure. With the evolving technological	Abdul Nashir	infrastructure and this is aligned with the government initiatives such
	landscape, could you elaborate on the			as JENDELA, DNB 5Gs and others. We are not only focusing on all
	company's investment plans for the next few			areas as mentioned in the question, but also including other new
	years?			technologies such as AI, IoT, Edge computing and others.
	Specifically, are there areas like 5G expansion,			Apart from areas mentioned in the question we are also exploring
	fiber optic network upgrades, or emerging			other new technologies such as AI, IoT, data centers, smart services,
	technologies like cloud computing that will see			edge computing and other digital services.
	a significant focus?
2.	It was recently announced that Singtel aims to	Teo Cher Ming	Asset recycling or monetization is a continuous evaluation process
	recycle up to 6 billion worth of assets. Does TM			which we continue to undertake throughout the organization during
	have any capital recycling pipeline/targets to			the financial year. We will announce any material transactions through
	share with shareholders in this AGM.			Bursa Malaysia as per the Listing Requirement.

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			ATTACHMENT 1
PRE-AGM		Total: 13
No.	Question	From	Answer
Category: Business Strategy & Outlook (Cont'd)		Total: 3
3.	Has the data centre and AI hype benefited TM?	Teo Cher Ming	Data Centre and AI have presented a positive impact to TM.
			We are are expanding our current capacity to cater the continuous
			high demand, especially from Hyperscalers.
			AI is a continuous journey for us and we have embarked on AI
			capabilities (Machine Learning and Deep Learning) in our network
			ecosystem for proactive troubleshooting and service restoration.
			Our ambition is to embrace Generative AI to improve internal
			efficiency, enrich customer experience and offer personalised
			products.
Category: Manpower		Total: 3
1.	Kindly recommend a salary increase for staff	Jama'iah binti Sabilan	We would like to highlight that our salary ranges for non-executives
	who have been paid the maximum scale		are competitive with the market.
	(ceiling salary) for non-executives.
			Employees who have reached the maximum salary scale receive ex-
			gratia payments as one-off compensation, where applicable.
2.	Percentage and number of staffs who are not	Ishak bin Nordin	For 2023, lesser than 5% of our employees were not eligible for bonus,
	entitle for issuance of bonus in 2023 (level 1		due to performance, exits from the company or disciplinary reasons.
	achievement- non performers).
			This aligns with our commitment to a high performance culture, and
			we ensure that our processes are fair, transparent and supportive.
3.	Effectiveness of online training system under	Ishak bin Nordin	In 2023, 100% of employees that were given access to LinkedIn
	Linkedln? Contract value for subscribing to		Learning have activated their account. Utilisation of our LinkedIn
	Linkedln services?		Learning subscription is among the highest in the LinkedIn Learning
			community.
			Through our investment in LinkedIn Learning, we are taking employee
			learning to the next level by adopting digital learning that is self-paced
			and on-demand.
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			ATTACHMENT 1
PRE-AGM		Total: 13
No.	Question	From	Answer
Category: Customer Experience		Total: 2
1.	Customers often face long delays in resolving	Jama'iah binti Sabilan	At TM, we take customer satisfaction very seriously. We appreciate
	problems. Here's an example of TNB's		bringing the efficient approach of TNB to our attention and we
	efficient approach:		continue to improve our processes. We have now implemented
			stricter quality control and improve the verification process to ensure
	9:00 AM: Customer calls the helpline (15454).		repairs are completed on site.
	11:00 AM: A technician arrives to assess the
	situation and provide recommendations.
	3:00 PM: An action team arrives to resolve the
	problem.
	This quick action results in satisfied
	customers. TM should emulate TNB's
	approach.
	Sometimes TM sends a repair vendor, but the
	work is not even done at the owner's house,
	and they claim it was resolved. TM needs to
	improve this to ensure customer satisfaction.
2.	I am very concerned with the deterioration of	Vinodan A/L C Sreedharan	We understand the frustration with recent connectivity issues. We are
	TM's Unifi Network for both Home Broadband	Nair	pleased to report that we have resolved the Wifi issue on 23rd May
	and Unifi Mobile services. I am a long term		2024.
	subscriber of both and am noticing a steady
	deterioration of the network connectivity.
	Constant buffering, cutoff of service for home
	broadband and consistent drop calls and lack
	of mobile internet connectivity in many areas
	has become the standard norm. What is
	happening to the quality TM's broadband
	network services?? Please take note that this
	is a serious ground issue in light of other
	competitive service providers available.

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			ATTACHMENT 1
PRE-AGM		Total: 13
No.	Question	From	Answer
Category: Financials		Total: 1
1.	Can pay dividend 30 - 50 sens?	Kow Lih Shi	The dividend payout is depending on our business performance. We are
			committed to our dividend policy of 40 60% from our reported PATAMI.
Category: Others		Total: 1
1.	Number of fire incidents involving TM's	Ishak bin Nordin	We are happy to report that there were no fire incidences involving any
	buildings nationwide in 2023? Quantum of lost		TM building in 2023. As such, there are no losses due to fire incident in
	(revenue, asset) due to fire incidents?		2023.

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			ATTACHMENT 1
LIVE Q&A		Grand Total: 17
No.	Question	From	Answer
1.	What is the cost of holding this virtual AGM?	Chew Yean Loon	CEO:
		Liew Chee Meng	The cost of holding this virtual AGM is lower compared to a physical
	Does the Company intend to conduct the future	Lee Tuck Keong	session. We believe that these savings can be better translated to
	AGM/EGM physically?		enhance shareholder value.
			TM continues to conduct its AGM virtually in order to leverage on
			technology to enable shareholders easier and more efficient access to
			attend the AGM and facilitate greater shareholder's participation. We
			will continue to assess and consider future AGMs based on prevailing
			regulatory guidelines.
2.	Can the AGM be scheduled in a period that is	Lim San Kim	CEO:
	away from peak month in order to avoid		As much as we want to have the AGM on a non-peak month, we are
	overlaps with competing obligations and the		required to comply with the various statutory requirements for the
	accompanying potential non-attendance by		release of financial statements and to conduct general meetings as
	shareholders?		stipulated in the Companies Act 2016 and the Bursa Main Market Listing
			Requirements.
3.	When does TM intend to pay dividends and	Lim San Kim	CEO:
	distribute treasury shares?		Our dividend policy is between 40 to 60% of Reported PATAMI and
			normally paid twice annually. At the current juncture, the Group has no
			treasury shares.
4.	We can witness continuous changes in TM but	Sia Cheng Loong	CEO:
	TM is still having monopolistic advantages.		As a Public Listed Company (PLC), we are committed to sustainable
			business growth, and spur the nation's advancement. TM's strategy
	What is the strategy of TM to ensure that the		is to continue our leadership in the connectivity space, expand digital
	products and services are on par?		business solutions and deliver customer service excellence for
			consumers, businesses, industries and the Government.
			We continue to make investments to position Malaysia as ASEAN's
			digital hub.

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			ATTACHMENT 1
LIVE Q&A (Con't)		Grand Total: 17
5.	Is TM current share price reflective of the	Chew Hiap Hong	CEO:
	underlying value of the Company's earnings? If		TM shares are publicly traded and its share price is a function of the
	not, what are the efforts undertaken by TM to		demand and supply by market participants.
	attract more investors to consider the		TM consistently engages with investors by conducting briefings, both
	Company's share price and accordingly, move
	up the share price.		physically and virtually to communicate on the Company's strategies
			and operations.
6.	Does TM have any plans in place to take TM	Thavarajan A/L Muthiah	Dato' Chairman:
	private (similar to Malaysian Airports Holdings	Pillai	We have no plans to take TM private.
	Berhad)?
7.	Can TM consider distributing dividends on a	Jaswant Singh	CEO:
	quarterly basis instead of semi-annual basis as		At TM, we continue to assess the frequency of our dividend
	it may enhance the Company's share trading		distribution, in line with the best interest for our shareholders and the
	volume and eventually its market value?		Company.
8.	Can TM increase the dividend payout while	Fong Lee Yong	Dato' Chairman:
	reducing directors' fee and allowance?		It is our goal to have dividend as much as we can, that is why we
			strive to be the best in term of operations. As for directors' fees, I can
			understand the shareholders' sentiment but we are a company that
			want to attract the best talent as our board members and the current
			Board members are all people of experienced and we value their
			contribution by at least putting them at the market value based on
			their levels.
9.	In the face of economic downturn and regional	Tan Tee Kheng	CEO:
	political instability, what new policies will TM		It is important for TM to be successful and to understand various
	adopt to face these challenges?		challenges and market dynamics. Therefore, our business policies
			are all aligned to our strategy to deliver our commitments, superior
			customer experience and continuous value to our shareholders by
			several initiatives and plans moving forward.
10.	Is quality assurance carried out for TM's	Mohamad Faizan Bin Shari	CEO:
	network?		Yes definitely. Network quality has always been our utmost priority
			because customers are very important to us.

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