ServiceNow announced new workflow solutions to help organizations get people vaccinated quickly. These solutions address vaccine management challenges at scale by removing logistical barriers to speed up the immunization process. The State of North Carolina Department of Health and Human Services and NHS Scotland are among the more than 100 organizations currently working with ServiceNow on their vaccine management efforts. Despite heroic scientific achievements in developing the COVID-19 vaccine, organizations are trapped in the “last mile” of vaccine management as they lack the processes and infrastructure needed to vaccinate people quickly. The characteristics of the vaccine – limited supply, precise storage conditions, and two-part injection requirements – make its urgent distribution a complex workflow problem. ServiceNow’s Vaccine Administration Management solution supports President Biden’s goal to deliver 100 million vaccinations in his first 100 days in office, with immediate actions under way by the Biden-Harris administration to “convert vaccines into vaccinations.” For example, in addition to already helping the State of North Carolina, ServiceNow also is working with NHS Scotland, which has developed custom workflow solutions on the Now Platform to support their goal of vaccinating 5.5 million citizens within three months. Disconnected, manual, legacy systems are among the biggest challenges to getting the world vaccinated. To address these problems, organizations are using ServiceNow’s Now Platform as their vaccine management command center. Available ServiceNow’s new Vaccine Administration Management solution gives organizations out-of-the box capabilities that allow people to access critical vaccine information, schedule appointments, and receive appointment notifications from vaccine providers. Vaccine Administration Management is built on ServiceNowCustomer Service Management (CSM) and delivers a modern, self-service experience across desktop and mobile devices. The solution connects patient communication with vaccine inventory systems so organizations can easily notify patients when more vaccines are available, schedule appointments, and send reminders. The State of North Carolina Department of Health and Human Services (NCDHHS) is relying on ServiceNow’s technology as the foundation for its command center for healthcare providers, clinicians administering the vaccine, and supporting NCDHHS staff to access the latest information related to state vaccine requirements and to get their vaccine-related questions answered.