Ryanair : 79% Of Ryanair Flights On Time In December

Ryanair, Europe's favourite airline, today (16 Jan) released its December 2017 customer service statistics, which confirm that Ryanair remains Europe's No 1 customer service airline with:

- 79%* of 52,000 flights in December arriving on-time (down 5% due to repeated snow disruptions)

- Just 3 complaints per 1,000 customers

- Less than 1 bag complaint per 3,000 customers

- Over 99% of all complaints answered within 7 days

Ryanair's Robin Kiely said:

'Ryanair carried 9.3 million customers in December with 79% of our 52,000 flights arriving on-time. This was down 5% on the prior year due to exceptional snow falls, leading to airport closures on the 10^th, 11^th and 27^th of December. With our expanding route network and additional enhancements under year 4 of our 'Always Getting Better' programme, Ryanair continues to deliver much more for our customers than just the lowest fares in Europe.'

December	2016	2017
On-time flights	84%	79%*
Complaints per 1,000 pax	1.38	3.15
Bag complaints per 1,000 pax	0.66	0.28
Complaints answered within 7 days	99%	99%

* 82% excluding three dates with widespread snow disruption (10^th, 11^th & 27^th Dec)