Presto Automation Inc. announced a collaboration with OpenAI to drive greater innovation around its drive-thru AI voice assistant. OpenAI's ChatGPT API will be used to expand the feature set of the Presto's drive-thru AI voice assistant (Presto Voice™), resulting in interactions that are more natural and human-like. This collaboration reflects Presto's commitment to introducing the most advanced automation technologies in its industry-leading AI products.

Presto Voice uses advanced AI techniques including large language models (LLM) and generative AI to understand natural human language and offer logical responses to customer queries. The AI engine in Presto Voice seamlessly integrates with the restaurant's menu and provides support for a variety of options including item combos, coupons, price variations, and seasonal items. As more customers use the system, the AI engine becomes smarter and more context-aware – incorporating new accents, alternative terms, and unique customer queries. According to data from hundreds of stores where Presto Voice is currently deployed, over 95% of restaurant drive-thru orders are typically taken without any staff intervention.

Presto has identified three specific areas where it is planning to use the ChatGPT API to augment the Presto Voice AI engine: Enhanced Menu Options - ChatGPT will be used to create restaurant-specific and region-specific menu knowledge bases. These can then be used by Presto Voice for better restaurant data management and more powerful menu management; Platform Robustness - ChatGPT will be used to create tens of thousands of test guest orders representing different tones, personas, and order types. This data can then be used to test Presto Voice and make it more robust by improving the stability of the AI engine; More Natural Responses - ChatGPT will be used to make the responses to customer queries and interactions sound more natural, improving the user experience.