PagerDuty : FY24 Impact Report

Impact

Report

FY24

FY24Y24 Highlights

ImpactAbout PagerDuty

Our Approach

ReportOur Platf rm,

Employ Im act and Philanthro y

Our People

Planet Stewardship

Responsible

Business Practices

Appendix

PagerDuty impact customer, Nexleaf Analytics

2024 PagerDuty® // All Rights Reserved.

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Contents

About this Report	. . . . . . . . . .2
CEO Letter	. . . . . . . ... . . . . . .3 . ..
FY24 Highlights	. . . . . . . . . . . . . . . . .5. . . .
About PagerDuty .. . .	. . . . . . . . . . . . . . . . . . . 6
Our Approach	. . . . . . . . . . . . . .	. . . .8
Our Platform, Employee Impact
and Philanthropy	. . . . . . . . . . . . . . . . . . . .11
Our People	. . . . . . . . . . . . . . . .15
Planet Stewardship	.. .. .. .. .. .. 19
Responsible Business Practices	. . . 21
Appendix	. . . . . . . . . . . . . . . . .23

About this Report

Our FY24 Impact Report contains information about PagerDuty's social impact and inclusion, diversity and equity (ID&E) programs and progress, as well as relevant environmental, social and governance metrics.. The Report highlights our progress in key areas and provides a year-end snapshot of our performance.. In tandem with this update, we launched our new PagerDuty Impact Hub, our website where we will communicate our ongoing global impact..

We have prepared this update in alignment with the 2023 Sustainability Accounting Standards Board (SASB) standards for the Software & Information Technology (IT) Services industry.. Figures throughout this document are for the 2024 fiscal year (February 1, 2023 through January 31, 2024), unless otherwise noted.. Narrative disclosures on impact progress, programs and aspirations may reference material from February 1, 2022 through January 31, 2023, extending beyond the prior fiscal year.. All references to dollars are to U..S.. dollars, unless otherwise noted.. Information in this document represents the best information available as of the publication date.. Any references to "material" or "materiality" in this document are in line with the Global Reporting Initiative (GRI) Standards and focus on aspects of PagerDuty's business that have been identified as "material topics" using the GRI definition of materiality through stakeholder engagement and our materiality assessment.. As our business continues to grow and evolve, we expect to advance and refine our disclosures over time..

For more information, please visit the PagerDuty Impact Hub..

2024 PagerDuty® // All Rights Reserved..

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ImpactI t

Reportrt

FY24

FY24 Highlights

About PagerDuty

Our Approach

Our Platform,

Employee Impact

and Philanthropy

Our People

Planet Stewardship

Responsible Business Practices

Appendix

From Our Chairperson & CEO

Jennifer Tejada

Social responsibility is embedded in the culture of PagerDuty, and our ongoing commitment to social good led to significant impact for our stakeholders during our last fiscal year.. I'm pleased to share that we continued to achieve measurable progress toward our goals of creating a more inclusive, equitable and sustainable future, and leveraging our resources and capabilities to make a positive impact in the communities we operate in.. These efforts are in service to the commitment we made in 2017 when we took the 1% Pledge with the support of our Board.. At that time, we allocated 1% of equity, 1% of product and 1% of employee-paid volunteer time to philanthropic causes..

Since making the pledge nearly seven years ago, the principles of leadership and service remain pivotal to our cohesiveness as a company, our trust with customers and our stewardship in the communities we serve.. Ingrained in our culture is the expectation that our work creates lasting impact.. It's an outcome that our employees have come to expect, and one which our customers, partners, shareholders and communities benefit from..

Highlights of our progress during the fiscal year ending January 31, 2024, include:

• 479 Impact Customers, including nonprofits and B Corps, up from 306 the prior year;
• $2 million in product discounts and donations to Impact Customers, up from $1..2 million the prior year;
• $1.46 million was granted to philanthropic partners, including $500,000 for our Impact Accelerator partners who receive PagerDuty product and technical pro bono support; and,
• 67% of philanthropic grant partners are led by women and/or underrepresented people..

Over the past year, we laid the groundwork for significant sustainability and business milestones.. Toward our goal of

contributing to a more sustainable future, we set carbon reduction goals that are aligned with the Science Based Targets initiative, an organization that independently verifies and validates corporate targets in line with the latest climate science.. We expect our targets to be validated this coming year..

Toward our goal of helping government agencies in the United States build operational resilience, we worked closely with the FedRAMP Authority to demonstrate our commitment to rigorous security, privacy and compliance processes.. In FY24, we achieved the authority's designation of "In Process" and began pursuing the agency's "Authority to Operate" status..

We know socially engaged employees feel more connected to each other and our purpose.. For that reason, we're especially glad that 96% of our employees participated in volunteering, giving and/or employee match for a cause they care about, and 86% said our impact efforts made them proud to work

at PagerDuty..

At the heart of our culture is a deep desire to ensure everyone at PagerDuty feels valued, respected and empowered to contribute

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ImpactI t

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FY24

FY24 Highlights

About PagerDuty

Our Approach

Our Platform,

Employee Impact

and Philanthropy

Our People

Planet Stewardship

Responsible Business Practices

Appendix

From our Chairperson & CEO Jennifer Tejada, continued

to our collective success.. Inclusive and engaged teams deliver results that benefit all our stakeholders, including customers, employees and investors..

To operationalize our approach to inclusion, diversity and equity, we invest thoughtfully in programs and policies that create an environment where top talent can thrive.. These include growth and development opportunities at every level of the company as well as programs that support our robust panel of employee resource groups.. Our Board of Directors and leadership embody our commitment to reflecting the diversity of the communities we serve.. In FY24, as of January 31, 2024, we achieved pay equity for race and ethnicity in the U..S.., and we were within one cent on the dollar for gender pay equity globally..

For a deeper understanding of our progress in FY24, I encourage you to visit our Impact Hub where you can learn more about the customers and partners making a difference in the world with our help..

With appreciation,

Jennifer Tejada

Chairperson and Chief Executive Officer

PagerDuty PatriotDuty ERG volunteering in Atlanta

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Impact

Report

FY24

FY24 Highlightsi li ts

About PagerDuty

Our Approach

Our Platform,

Employee Impact

and Philanthropy

Our People

Planet Stewardship

Responsible Business Practices

Appendix

2024 PagerDuty® // All Rights Reserved.

FY24 Highlights

Pexels-Gustavo-Queiroz

479	$2M	96%	$80,000	86%
impact customers1,	in product discounts	of employees	in employee donations	of employees cited
a 56% increase	and donations to	volunteered or donated	matched by PagerDuty	that "PagerDuty's
from FY23	impact customers	to a cause		investment in social
				impact makes me
				proud to work here.."

	50%
	of our Board
	identify as women
38.6%	62%	Pay equity	$1.46M	67%
of employees identify	achieved with respect	in funding deployed	of grant partners
as women	to U..S..-based		led by women and/
identify as
	underrepresented		or underrepresented
	racially diverse	minorities, and within		people
		$0..01 for gender

1 Impact customers include nonprofits, private foundations, nonprofit healthcare, B Corps and educational institutions..

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Impact

Report

FY24

FY24 Highlights

About PagerDutyr uty

Our Approach

Our Platform, Employee Impact

About PagerDuty

PagerDuty volunteering at the San Francisco Marin Food Bank

A Global Leader in Digital Operations Management

and Philanthropy

Our People

Planet Stewardship

Vision

An equitable world where we transform critical work so all teams can delight their customers and build trust..

Mission

To revolutionize operations and build customer trust by anticipating the unexpected in an unpredictable world..

Purpose

To empower teams with the time and efficiency to build the future..

Responsible Business Practices

Appendix

Helping Our Customers Build The Future

PagerDuty is transforming critical work for modern enterprises.. The PagerDuty Operations Cloud combines AIOps, Automation, Incident Management and Customer Service Operations into a flexible, resilient and scalable platform to help customers increase innovation velocity, grow revenue, reduce cost and mitigate the risk of operational failure.. PagerDuty harnesses the power of technology to put people first: scaling teams with automation and keeping them in-context and in-flow.. More than half of the Fortune 500 and nearly 70% of the Fortune 100 rely on PagerDuty as essential infrastructure for the modern enterprise..

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Impact

Report

FY24

FY24 Highlights

About PagerDutyr uty

Our Approach

Our Platform,

Employee Impact

and Philanthropy

Our People

Planet Stewardship

Responsible Business Practices

Appendix

Customers

28,000+

free and paid customers run on PagerDuty

Over 1M

users on the PagerDuty platform

700+

Integrations

More than half

of the Fortune 500 and nearly 70% of the Fortune 100 use PagerDuty

Employees

1,182 Employees

as of January 31, 2024

Locations

San Francisco

Atlanta

Chile

Lisbon

London

Sydney

Tokyo

Toronto

Global Impact Awards and Achievements

Fortune

Best Workplaces in Technology,

PagerDuty listed as #12 on the overall list

Best Workplaces for Millennials, PagerDuty listed as #18 for the small & medium business category

Best Medium Workplaces,

PagerDuty listed as #23

San Francisco Business Times

Top 100 Bay Area Corporate

Philanthropists, PagerDuty listed as #59

Inspiring Workplaces

Global Top 100, PagerDuty ranked fifth out of the top 100 workplaces

Parity.org

Double Honoree - Best Companies for Women to Advance and Best Companies for People of Color

to Advance

2024 Worklife Awards Finalist forMost Committed to Social Good

Benevity Awards

PagerDuty selected as a finalist for the "People Power" award

Visit our website for a full list of our awards..

2024 PagerDuty® // All Rights Reserved.	7

Impact

Report

FY24

FY24 Highlights

About PagerDuty

Our Approach

Our Platform,

Employee Impact

and Philanthropy

Our People

Planet Stewardship

Responsible Business Practices

Appendix

Our Approach

PagerDuty community clean-up day in Toronto

Our Impact Vision

To empower mission-driven teams to build a more equitable world and sustainable future..

Our Levers of Change framework guides how we harness PagerDuty's resources and capabilities to make an impact.. These levers position us to meet the evolving needs of our stakeholders: our customers, employees, investors, communities and the planet.. This holistic framework also enables us to mobilize our unique assets-our people, products, expertise and more-to help realize our company vision..

Levers of Change

The mechanisms we employ, actions we take or assets we leverage to effect or influence positive systemic change..

People

We build a culture of changemakers, where employees can thrive, grow and positively impact all stakeholders they partner with..

Products	Philanthropic	Planet stewardship
We deploy PagerDuty's	investments	We take responsibility
platform to help nonprofits,	We engage in corporate	and foster partnerships to
B Corps and higher	philanthropy to build	create a more equitable
education organizations	partner-centric,	world and sustainable
deliver on their	impact-focused	future..
mission-critical work..	relationships..

Business practices

We embed in our company processes consideration for society, the environment and our bottom line..

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Impact

Report

FY24

FY24 Highlights

About PagerDuty

Our Approach

Our Platform,

Employee Impact

and Philanthropy

Our People

Planet Stewardship

Responsible Business Practices

Appendix

Priority Environmental,

Social and Governance

Topics

In FY24, we conducted our second materiality assessment to guide our environmental, social and governance strategy and reporting and identified four priority topic areas.. In the results of this assessment, we largely saw consistency with the areas highlighted by our prior materiality assessment.. In the most recent assessment, the topic of ethics and compliance increased in importance to our stakeholders and business.. Inclusion, diversity and equity (ID&E) was not called out as its own priority topic,

but was rather viewed as a key component of other human capital management topics like talent attraction, engagement and talent planning.. The assessment validated that we are focused on the right Levers of Change and validated the areas within our levers we should prioritize..

Priority Topics:

Talent attraction, engagement, development and talent planning: Invest in our global workforce to sustain our culture of innovation, teamwork and inclusion..

Data security and privacy: Maintain and strengthen high standards of information security and privacy..

Ethics and compliance: Operate our business ethically and with integrity..

Climate responsibility: Ensure we are doing our part to protect the environment by promoting a healthy global ecosystem and climate..

PagerDuty beach clean-up day in Japan

2024 PagerDuty® // All Rights Reserved.	9

Impact

Report

FY24

FY24 Highlights

About PagerDuty

Our Approach

Our Platform,

Employee Impact

and Philanthropy

Our People

Planet Stewardship

Responsible Business Practices

Appendix

Governance of

Our Global Impact

Program

We have developed thoughtful and effective governance practices to manage our impact program in ways that help accelerate our business strategy and build trust with all our stakeholders..

The Board of Directors and each of its committees oversee different elements of environmental, social and governance matters at PagerDuty.. Our Global Impact team, an integrated, cross-functional group, leads our efforts to align and advance environmental and social impact.. This team is led by the VP of Global Impact, who reports to our Chief Legal Officer.. Our Chief Financial Officer also serves as the Executive Sponsor for Environmental, Social and Governance..

"As stewards of both profitability and global impact, PagerDuty marshals our resources to drive sustainable growth powered by our business strategy, values and results.. To accomplish our Global Impact and business goals, we have established an oversight structure that starts with the Board of Directors, and we use data to measure our progress and hold ourselves accountable to our commitments.."

Howard Wilson

Chief Financial Officer

Board of Directors

A. The Board: Receives and advises on regular updates on PagerDuty's Global Impact strategy and performance, including on environmental, social and governance matters, from management and each of the committees..

B. Nominating and Corporate Governance Committee: Responsible for environmental, social and governance programs and activities, and relevant public disclosures, as outlined in the Committee's charter..

C. Compensation Committee: Oversees a range of human capital activities, including talent management and development, talent acquisition and retention, employee engagement and pay equity and ID&E..

D. Audit Committee: Responsible for our risk management framework and programs, overall risk profile, risk exposures and business conduct, alongside the Board as a whole..

Management

A. Environmental, Social and Governance Steering Committee: Chaired by our Director of Environmental, Social, Governance and Sustainability, who leads our strategy and goal setting..

1. Environmental, Social and Governance Working Group: Composed of functional leads across the business who are accountable for achieving progress in our impact priority areas..

Detailed information on our board structure and composition, stockholder rights and engagement and other key governance topics can be found in our Corporate Governance Guidelines, committee charters, Annual Report Form 10-K and Proxy Statement disclosure, which can all be accessed on our Investor Relations website..

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