National Development Bank : Annual Report 2021

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National Development Bank PLC

PQ 27

A+ (lka) Stable Outlook -

Fitch Ratings Lanka Limited

Over our 43-year history, NDB Bank has evolved into one of the largest, most awarded commercial banks in Sri Lanka, possessing deep capital strength, sound asset quality and a range of distinctive financial products and services. We have always believed that financial institutions can and should play a major role in national development. That's why we are proud to be a strong, broadly diversified bank offering a comprehensive range of banking and capital market products and services.

Over the years, we have learned many things about ourselves, our country and the thousands of people we serve each day. One of the most significant of these was the recognition that a moment's insight

is often worth a lifetime of experience. That's why we have focused so strongly on deepening our knowledge of our customers, employees, partners and communities; expanding our understanding of their lives, their dreams and ambitions and crafting our digital infrastructure to serve their fast- evolving needs.

Today, our value cycle is designed around the principle that we must know and understand our stakeholders inside out. To that end, we're listening to feedback, responding to concerns and giving back to the communities and people around who our business model is built. We're acquiring a myriad 'inside insights' that are reflected in our customised digital technologies; the online platforms, apps and infrastructure that help us to help every Sri Lankan in their quest to achieve true financial security - each in their own unique way.