Infosys announced that it has been selected by Proximus to implement Excite - a business transformation program aimed at delivering superior digital customer experiences for its enterprise clients. The multi-year program will strengthen Proximus' leadership in the professional services market by replacing legacy IT systems, streamlining processes and deploying advanced tools for quoting, selling, ordering, billing, invoicing and more. Program highlights include cloud-based solutions implemented by Infosys, including Salesforce, CloudSense and ServiceNow, will modernize legacy applications; process automation will deliver 'first time right' service, thereby eliminating errors and rationalizing service cost; leveraging Infosys digital capabilities, a user-friendly portal will be developed to enable self-service for enterprise customers and partners; excite will leverage concepts of design thinking that embrace customer feedback and will contribute towards delivering a superior customer experience. In addition, agile IT methodologies such as Test Driven Development, Behaviour Driven Development and Pair Programming will improve responsiveness and simplify customer-oriented processes; change management process enabled by Infosys will ensure business continuity while managing the interests of external partners and 6,000+ internal users; standardized landscape, processes and organization will boost enterprise efficiencies and accelerate the lead-to-cash cycle; and remodeling the enterprise business unit portfolio (comprising fixed, mobile and ICT products) will improve design, delivery and servicing across the product catalogue.