LV= General Insurance Deploys Guidewire Insurance Platform
January 14, 2019 at 03:30 pm IST
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Guidewire Software, Inc. announced that LV= General Insurance has successfully deployed Guidewire Core and Data solutions in the large transformation the business has ever undertaken. LV= GI completely replaced their core legacy systems and implemented multiple new products, including Guidewire PolicyCenter™, Guidewire BillingCenter™, and Guidewire DataHub™ for underwriting, policy administration, billing management, and data management. The transformation for LV= GI was completed in two and a half years, and they are now selling all Motor and Home insurance products on the new platform, as well as migrating all their existing customers. Guidewire’s Core and Data solutions have enabled LV= to: Train employees to do more for customers (producing fewer call transfers and telephone numbers) through modern systems and simple processes; Create quote validation to improve customer experience, as well as reduce operational expenses; Boost call centre efficiency and enable digital ambitions, by redesigning the customer journey, making it simpler and more efficient for customers and frontline employees; and Successfully monitor business performance across both legacy and new platforms.
Guidewire Software, Inc. delivers a platform that property and casualty insurers trust to engage, innovate and grow efficiently. Its platform combines core operations, digital engagement, analytics, and artificial intelligence applications delivered as a cloud service or self-managed software. Its core operational services and products include InsuranceSuite Cloud, InsuranceNow, and InsuranceSuite for self-managed installations. Its InsuranceSuite Cloud is a configurable and scalable product, delivered as a service and primarily comprised of three core applications, such as PolicyCenter Cloud, BillingCenter Cloud, and ClaimCenter Cloud. Its InsuranceNow is a cloud-based application that offers policy, billing, and claims management functionality to insurers. InsuranceSuite Cloud is hosted on Amazon Web Services and managed by its internal cloud operations team. Its Data Platform collects data from InsuranceSuite Cloud and InsuranceNow, as well as other internal and external sources.