Genpact is partnering with Pacific Life Insurance Company to help transform Pacific Life's processes and help expand the customer base for its recently launched mass market term life product. Genpact is responsible for New Business data entry, producer onboarding and record keeping, commission balancing, premium handling and reconciliation, and mail room functions, including managing Pacific Life's document management operations in Lynchburg, Virginia. The relationship builds on Genpact's process expertise in operations for large global insurers and its proven capabilities as a third party administrator. Pacific Life leverages Genpact's unique Lean DigitalSM approach that combines process-centric technologies, design thinking methodologies, and deep domain expertise to transform operations through the middle and back office, and achieve significant measurable impact in driving growth, business agility, and cost efficiency. Genpact is using its cutting-edge dynamic workflow capabilities and other digital technologies to help Pacific Life more quickly expand its innovative products and services.