Freshworks : Partners with TD SYNNEX To Help Companies Shift to AI-first Customer Service and IT Service Management

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Freshworks Partners with TD SYNNEX To Help Companies Shift to AI-first Customer Service and IT Service Management

Relationship to enhance organizational efficiency and productivity to expand respective customer bases

San Mateo, CalifJune 06, 2024

Freshworks Inc. (NASDAQ: FRSH) today announced that TD SYNNEX, a leading global distributor and solutions aggregator for the IT ecosystem, has joined its partnership program. This collaboration aims to empower and expand respective customer bases in North America by enabling them to leverage Freshworks' AI-powered business software anyone can use.

Purpose-built for IT, customer support, and sales and marketing teams, Freshworks products are designed to let everyone work more efficiently and deliver more value for immediate business impact. Freshworks' AI-enabled product suite alongside TD SYNNEX's deep technical and operational expertise in AI transformation, helps organizations run smoother, get more done, and open up new growth possibilities.

By adding Freshworks to its best-in-class technology vendors, which are anchored in some of the highest-growth technology segments, including Artificial Intelligence (AI), cloud, modern infrastructure, and data analytics, TD SYNNEX continues to provide compelling IT products, services, and solutions. Through its ecosystem of resellers, TD SYNNEX will be able to offer Freshworks' AI-first solutions for its customers, accelerate the ability to tackle increasingly complex digital transformation initiatives and integrate AI across technologies.

"Freshworks' clear vision is to deliver modern and innovative AI-powered customer and employee service solutions that enable all companies, regardless of size, to deliver personalized experiences and increase productivity through intuitive chatbots, smart knowledge bases, and co-pilot technologies," said Doug Farber, Senior Vice President of Channels and Alliances at Freshworks. "By partnering with TD SYNNEX, we're able to expand the ecosystem that's empowering the AI workforce of the future, as well as provide added value through expertise and open up additional opportunities for business growth."

The North American TD SYNNEX ecosystem includes 25,000 resellers with whom Freshworks can now engage, position, and ultimately enable solutions, allowing them to introduce Freshworks to their customers. TD SYNNEX streamlines transactions for its downstream resellers and automates billing, invoicing, and procurement for both resellers and vendors.

"TD SYNNEX is committed to uniting IT solutions that deliver business outcomes today and unlock growth for the future," said Jessica McDowell, SVP of High Growth Technologies, US at TD SYNNEX. "With Freshworks added to our vast portfolio of vendor partners, we're able to enrich the breadth and depth of our offerings so customers can achieve great things with technology." 

To find out more about the Freshworks partner program, please visit here.

About TD SYNNEX

TD SYNNEX (NYSE: SNX) is a leading global distributor and solutions aggregator for the IT ecosystem. We're an innovative partner helping more than 150,000 customers in 100+ countries to maximize the value of technology investments, demonstrate business outcomes and unlock growth opportunities. Headquartered in Clearwater, Florida, and Fremont, California, TD SYNNEX's 23,000 co-workers are dedicated to uniting compelling IT products, services and solutions from 2,500+ best-in-class technology vendors. Our edge-to-cloud portfolio is anchored in some of the highest-growth technology segments including cloud, cybersecurity, big data/analytics, AI, IoT, mobility and everything as a service. TD SYNNEX is committed to serving customers and communities, and we believe we can have a positive impact on our people and our planet, intentionally acting as a respected corporate citizen. We aspire to be a diverse and inclusive employer of choice for talent across the IT ecosystem. For more information, visit www.TDSYNNEX.com,

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About Freshworks

Freshworks Inc, (NASDAQ: FRSH) creates AI-boosted business software anyone can use. Purpose-built for IT, customer support, and sales and marketing teams, our products are designed to let everyone work more efficiently and deliver more value for immediate business impact. Headquartered in San Mateo, California, Freshworks operates around the world to serve more than 67,000 customers, including American Express, Blue Nile, Bridgestone, Databricks, Fila, Klarna, and OfficeMax. For the freshest company news, visit www.freshworks.com and follow us on Facebook, LinkedIn, and X.

© 2024 Freshworks Inc. All Rights Reserved. Freshworks and its associated logo is a trademark of Freshworks Inc. All other company, brand and product names may be trademarks or registered trademarks of their respective companies. Nothing in this press release should be construed to the contrary, or as an approval, endorsement or sponsorship by any third party of Freshworks Inc. or any aspect of this press release.

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