Flughafen Zürich : Zurich Airport remains Europe’s best airport
March 02, 2021 at 01:03 pm IST
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02.03.2021
Zurich Airport remains Europe's best airport
As in the previous year, Zurich Airport is the winner of the Airport Service Quality (ASQ) Award in the category 25-40 million passengers in Europe.
Despite a dramatic slump in passenger numbers as a result of the coronavirus pandemic, Zurich Airport is still very popular with travellers and again won the ASQ Award as 'best airport in the category for European airports with 25-40 million passengers'. The ASQ Award is presented annually by Airports Council International (ACI) World, the international umbrella organisation for airport operators. The award recognises airports around the world which, according to their own passengers, offer the best customer experience. The passengers are surveyed shortly before boarding. The questionnaire comprises 34 categories such as check-in, security checks and catering facilities. The survey shows that passengers at Zurich Airport particularly appreciate the good transport links, the ambience and cleanliness. Following on from 2006, 2008, 2018 and 2019, this is the fifth time that Zurich Airport has taken first place in an ASQ Award.
Stephan Widrig, CEO of Flughafen Zürich AG: 'I am very pleased that despite this unusual year and the enormously difficult and challenging conditions, we were able to receive this award as the best airport in Europe in our size category. We also had to reduce the offering, but the award shows us that we focused on upholding the right services and that passengers appreciate our efforts. This award also honours our 280 partner companies and all the employees here at the airport, both in front of and behind the scenes.'
You can find more information on the ASQ Award here.
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Flughafen Zürich AG published this content on 02 March 2021 and is solely responsible for the information contained therein. Distributed by Public, unedited and unaltered, on 02 March 2021 07:32:07 UTC.
Flughafen Zuerich AG is a Switzerland-based company that is engaged in the operation of Zurich Airport in Switzerland on behalf of the federal government. The Company offers access to international, national and regional transport networks. The Company operates in four segments: the Aviation flight operations segment encompasses the construction, operation and maintenance of the airport operating infrastructure; the Aviation security segment covers the installation, operation and maintenance of security infrastructure and all processes of direct relevance to security, which includes all systems and their operation and maintenance designed to prevent actions of any kind that affect the security of commercial civil aviation; the Non-aviation segment encompasses all activities relating to the development, marketing and operation of the commercial infrastructure at Zurich Airport, and the Aviation aircraft noise segment.