Just as Black Friday and Cyber Monday drive peak volumes in retail sales, both in stores and online, they also drive peak volumes for FICO. Businesses around the world depend on our hosted services for everything from new account onboarding to transaction monitoring and fraud protection, and transaction volumes soar during the busy holiday period.

This is when the stability of the FICO network shines. Despite the massive boost in consumer spending and other financial activity, we maintained 100% availability in the 2021 Black Friday and Cyber Monday period across all 700+ customers and around 1,700 business services. These customers include many of the world's leading banks and online retailers in North America, Latin America, Europe, the Middle East, Africa and Asia-Pacific, as well as hundreds of mid-size and smaller firms.

Chalk this up to a dedicated team as well as a sound technology infrastructure. We continue to mature our operational processes and insulate our customers from issues through design, resiliency, and improved monitoring and alerting.

From shoppers receiving interactive alerts about possible fraudulent purchases to car buyers needing instant approval to retailers approving BNPL offers, FICO was there with real-time analytics and decisions - and zero downtime. It's just one of the ways we support our customers' digital transformation.

Learn How FICO Can Advance Your Digital Operations
  • Read about the FICO Platform
  • Discover our solutions for customer originations, customer management and fraud detection
  • Explore our solutions for customer communications

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Fair Isaac Corporation published this content on 28 January 2022 and is solely responsible for the information contained therein. Distributed by Public, unedited and unaltered, on 28 January 2022 14:12:06 UTC.