Intesa Sanpaolo has chosen Cogito, Expert System's cognitive platform, to enhance the digital experience of its customers. A combination of virtual agent and intelligent search system, the solution based on Cogito analyzes the meaning of users' words and phrases to understand their intentions with maximum precision. Leveraging artificial intelligence algorithms for semantic analysis and natural language processing, Cogito identifies the meaning of customer requests and immediately responds with the requested information or proposes relevant actions such as direct access to wire transfers, deposits, bill payment, or any of the numerous other home banking options. It also helps fill in forms with information such as amounts or recipients of transactions. This new platform powers the group's website and internet banking services, which have been completely redesigned in favor of a user-centric and navigation-oriented approach.