Enser Communications Limited announced the commissioning of its newest, cutting-edge Service Unit in Sector 18, Phase IV, Gurugram. This facility marks a significant milestone in Enser's commitment to advancing client interaction management and delivering top-tier Business Process Management (BPM) solutions. Funded by the company's recently concluded IPO proceeds, Enser has optimized its resources to establish an impressive infrastructure, expanding the originally planned seating capacity to accommodate 500 to 650 executives. Equipped with the latest technologies, centralised data-center, the new unit has already gone live for some of Enser's clients. This Service Unit is expected to contribute to substantial revenue growth for the company, with projections indicating an additional 20% to 25% growth in revenue for the current and upcoming fiscal years. The facility offers a comprehensive suite of amenities designed to cater to the diverse needs of Enser's esteemed clientele. From advanced meeting rooms and collaborative workspaces to dedicated breakout zones, a modern cafeteria, and training and conference rooms, Enser's new service unit sets a new standard in client service and operational excellence. In this Service Unit, as a pilot project, Enser is establishing an Artificial Intelligence Research Lab (AI Lab) which will help it explore advanced AI-driven solutions to optimize client interactions, automate repetitive tasks, and enhance overall operational efficiency. The AI Lab will leverage cutting-edge technologies such as machine learning, natural language processing, and predictive analytics to develop bespoke solutions tailored to Enser's specific client needs. The AI Lab will serve as a hub for innovation, bringing together a team of experts to collaborate on developing and deploying AI-driven solutions across Enser's service portfolio. In essence, beyond its physical infrastructure, Enser's new Service Unit symbolizes its dedication to innovation and excellence. By fostering a culture of innovation and collaboration, the facility is strategically positioned to drive Enser's growth. It aims to enhance operational efficiency and set new benchmarks in service standards within the BPM
industry.