E-Home Household Services Holdings Limited has officially launched the virtual person as a service (‘DHaaS') platform, and since it was officially put into operation on April 22, 2022, it has used cutting-edge artificial intelligence technology to sell and provide customer-oriented services. Now the system has been upgraded and the service function has been fully promoted. At the beginning of March, 2022, the company announced the DHaaS plan, including the plan to launch a virtual digital customer service staff named ‘Little E' to provide seamless and 24/7 help to domestic service customers in Metaverse virtual world.

This plan also relies on leading artificial intelligence technology, which is developed through the company's internal research and cooperation with various partners. In addition to providing customers with easy navigation and interactive services through the platform of DHaaS, Meta-Universe Customer Service also has the function of supplementing the existing nanny and nursing staff training business of E-Home, creating virtual training courses on professional service terminology, tool preparation and household cleaning skills, as well as safety guidance and related knowledge points. E-Home can now help all employees to develop skills and interact with customer service in a new way by implementing virtual tutoring and training.

These capabilities are an important foundation for the company to create a vision to lead the domestic service experience.