DATAGROUP : again at the top in customer satisfaction
January 27, 2017 at 05:14 pm IST
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DATAGROUP has confirmed its top position in customer satisfaction among the leading IT service providers in Germany. In the 2016 German/Austrian IT Outsourcing Study, conducted by Whitelane Research and sourcing advisor Navisco, DATAGROUP achieved the second-best rating - and thus moved up another place compared to the previous year.
For the German part of the largest independent Europe-wide comparative study on IT outsourcing, 22 international and medium-sized IT service providers were evaluated by their respective customers. The assessments of more than 400 outsourcing contracts were incorporated into the study.
DATAGROUP reached a rate of 79 % in general customer satisfaction. This is well above the median of 70 %. DATAGROUP's customers also expressed far above average levels of satisfaction regarding their service provider in important detail categories such as flexibility, reliability and added value to business.
The renewed excellent results are a confirmation for DATAGROUP that the corporate strategy DATAGROUP 2020 is successful. The company plans to become the IT service provider with the highest customer satisfaction in Germany by 2020. In this context, DATAGROUP, as a large Mittelstand IT outsourcer, mainly focuses on the personal proximity to its customers and high service quality from Germany.
Datagroup AG published this content on 24 January 2017 and is solely responsible for the information contained herein. Distributed by Public, unedited and unaltered, on 27 January 2017 11:44:13 UTC.
Original documenthttps://www.datagroup.de/en/2017/01/27/datagroup-again-at-the-top-in-customer-satisfaction/
Public permalinkhttp://www.publicnow.com/view/3286AC221E00E06DC1C12D70CE98536E52520EE8
Datagroup SE is Germany-based information technology (IT) service provider. Its service and product portfolio includes IT Consultation, which includes IT landscape transformation and IT landscape consulting; System Integration, such as mobile solutions, software development and interactive voice response language portals; Systems, Applications and Product (SAP) solutions, including SAP application lifecycle management, SAP business solutions, SAP Hana and SAP landscape transformation, as well as training and workshops. The Company offers CORBOX, a modul-based solution for IT outsourcing, including data center services, network services, end user services, application management services, SAP services, printing services, communication and collaboration services, big data services, service desk, security services, monitoring services, robotic process automation and continuity services.