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BELLSYSTEM24 : Mid-Term Management Plan 2025
Mid-Term Management Plan 2025
Take to the Next Level, Engage, and
Widen Your Voices of All of You
Contents
Review of the previous Mid - Term Management Plan
3
Mid - Term Management Plan 2025
5
Changes in the Social Environment and Demand Arising from the
Changes
6
Concept of the Mid - Term Management Plan 2025
7
NEW BPO: ~ Take to the Next Level, Engage, and Widen Your Voices ~
Three Priority Measures
8
1 . Human Resources: Maximizing the Active Participation of Our
Workforce of 40,000 Employees
10
2 . Stylization: Taking CX Operations to the Next Level
13
3 . Co - creation: Exploring New Domains
19
Quantitative Targets
23
Human Capital Strategy
24
Sustainability: Material Issues andMedium - term Targets
25
Review of the Previous Mid-Term Management Plan: Qualitative Aspects
Maximizing our workforce of 30,000 employees
3,000 home-based contact center seats achieved
Given Grand Prize in the J-Win Diversity Award (active participation of women) and Gold certification in Pride Index(LGBTQ)
Development of a career map and curriculum
Human capital enhanced by making full use of data on 30,000 people
Creation of multifaceted value of voice data
Use of multifaceted recognition solutions around voices as standard equipment
Launch of the DX Direct Center that utilizes voice response data and emotion analysis
Expansion of automation with chat bot and voice bot
Growing with partners for credibility and co-creation
Strategic partnership cooperation with TOPPAN strengthened
Establishment of Horizon One, which engages in consulting and BPO services in personnel and accounting affairs, jointly with Layers Consulting
Partnerships with BrainPad and bellFace and expansion of foundation of overseas business
Review of the Previous Mid-Term Management Plan: Quantitative Aspects
(Unit: billions of yen)
Revenue
Operating
profit
(Operating profit ratio)
ROE
Net DER
Average annual growth rate
7.2%
126.7
Average annual growth rate
11.110.2 %
( 8.8%)
14.8%
1.23 times
FY ended
FY ended
FY ended
Feb. 2020
Feb. 2021
Feb. 2022
156.1
14.9
( 9.6%)
15.1%
0.75 times
FY ended
Feb. 2023
148.0
14.0
( 9.5%)
14.8%
0.91 times
FY ended
Feb. 2023
Previous Mid-term Management Plan
Mid-Term Management Plan 2025
Attachments
Original Link
Original Document
Permalink
Disclaimer
Bellsystem24 Holdings Inc. published this content on 12 April 2023 and is solely responsible for the information contained therein. Distributed by Public , unedited and unaltered, on 27 April 2023 06:06:06 UTC .
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08/05
CI
BELLSYSTEM24's Net Income Down 22% in March-November 2023
11/01
MT
Eco-Pork co., ltd. announced that it has received ¥220 million in funding from QB Capital, LLC, Future Food Fund Inc., OKB Capital Co., Ltd., Morikubo Yakuhin K.K., BELLSYSTEM24 Holdings, Inc.
28/23/28
CI
BELLSYSTEM24 Holdings, Inc. acquired a 70% stake in THINKER.inc
01/23/01
CI
BELLSYSTEM24 Holdings, Inc. Announces Dividend for the Fiscal Year Ended February 28, 2023, Payable May 29, 2023; provides dividend guidance for the second quarter and fiscal year ending February 29, 2024
12/23/12
CI
BELLSYSTEM24 Holdings, Inc. Provides Consolidated Earning Guidance for the Year Ending February 29, 2024
12/23/12
CI
BELLSYSTEM24 Holdings, Inc. Provides Dividend Guidance for the Fiscal Year Ending February 28, 2023
11/23/11
CI
BELLSYSTEM24 Holdings, Inc. Provides Earning Guidance for the Year Ending February 28, 2023
11/23/11
CI
Nudge Inc. announced that it has received ¥2.35 billion in funding from a group of investors
12/22/12
CI
Nudge Inc. announced that it expects to receive funding from a group of investors
14/22/14
CI
BELLSYSTEM24 Holdings, Inc. Announces Dividend for the Fiscal Year Ended February 28, 2021, Payable May 31, 2021
07/21/07
CI
BELLSYSTEM24 Holdings, Inc. Provides Dividend Guidance for the Second Quarter and Fiscal Year 2022
07/21/07
CI
BELLSYSTEM24 Holdings, Inc. Reports Consolidated and Non-Consolidated Earnings Results for the Year Ended February 29, 2020; Announces Dividend for the Financial Year Ended February 29, 2020, Payable on May 25, 2020
08/20/08
CI
BELLSYSTEM24 Holdings, Inc. Reports Consolidated Earnings Results for the Nine Months Ended November 30, 2019; Provides Consolidated Earnings Guidance for the Year Ending February 29, 2020
08/20/08
CI
BELLSYSTEM24 Holdings, Inc. acquired 49.9% stake in True Touch Co., Ltd. from Telecom Holding Co., Ltd. for approximately TBH 250 million.
27/19/27
CI
BELLSYSTEM24 Holdings, Inc. completed the acquisition of remaining stake in Bi Medical, Inc. from ITOCHU Corporation.
01/19/01
CI
Bellsystem24 Holdings, Inc. Announces Earnings Results for the Six Months Ended August 31, 2019; Provides Earnings Guidance for the Fiscal Year Ending February 29, 2020
09/19/09
CI
Site Support Institute Co., Ltd. completed the acquisition of BELL24 Cell Product, Inc from BELLSYSTEM24 Holdings, Inc..
30/19/30
CI
BELLSYSTEM24 Holdings, Inc. Reports Consolidated and Non-Consolidated Earnings Results for the Year Ended February 28, 2019; Provides Earnings Guidance for the Fiscal Year Ending February 29, 2020
10/19/10
CI
BELLSYSTEM24 Holdings, Inc. entered into an agreement to acquire remaining stake in Bi Medical, Inc. from ITOCHU Corporation.
04/19/04
CI
Site Support Institute Co., Ltd. agreed to acquire BELL24 Cell Product, Inc from BELLSYSTEM24 Holdings, Inc..
22/19/22
CI
BELLSYSTEM24 Holdings, Inc. Reports Consolidated Earnings Results for the Nine Months Ended November 30, 2017; Provides Earnings Guidance for the Year Ending February 28, 2018
10/18/10
CI
Toppan Printing Co., Ltd. completed the acquisition of 14.43% stake in BELLSYSTEM24 Holdings, Inc. from Bain Capital Bellsystem Hong Kong Limited.
31/17/31
CI
Toppan Printing Co., Ltd. agreed to acquire 14.43% stake in BELLSYSTEM24 Holdings, Inc. from Bain Capital Bellsystem Hong Kong Limited for ¥15 billion.
30/17/30
CI
BELLSYSTEM24 Holdings, Inc. Reports Unaudited Consolidated Earnings Results for Six Months Ended August 31, 2017; Provides Earnings Outlook for Fiscal Year Ending February 28, 2018; Announces Dividend for Second Quarter of 2018, Payable on November 14, 2017; Provides Year End Dividend Outlook for the Fiscal Year 2018
11/17/11
CI
Duration Auto. 2 months 3 months 6 months 9 months 1 year 2 years 5 years 10 years Max.
Period Day Week
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Bellsystem24 Holdings Inc is a Japan-based company engaged in the customer relationship management (CRM) business mainly including contact center operations. The Company has two business segments. The CRM segment is engaged in the traditional inbound and outbound call business, as well as the provision of customer support services, sales support services, technical support services and business process outsourcing (BPO) services for client companies through telephone, Web and social medias. The Others segment is engaged in the sale of content for general consumers on a monthly basis, and weather forecast content for businesses through mobile personal computers (PCs), as well as the general affairs and administrative business.
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Consensus
1st Jan change
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