The bank explained in a statement that the move was driven by its promise to deliver unrivalled customer service to all its customers,
"Over the years,
According to the Chief Customer Experience Officer at
"In today's fast-paced society, there is an increased demand for information. Information that not only helps draw the institution closer to its customers but also makes banking convenient for customers.
"As a customer-centric bank, we appreciate feedback from our customers to help us resolve any issues they have. The feedback also serves to improve and enhance their banking experience. Therefore, we have various platforms where customers can lodge their complaints or give suggestions. We will continue to avail all customers with the option of using their preferred complaint lodgment medium," he added.
Owing to the initiative, the bank said all
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