John C. Freker

Convergys Corp. engages in the provision of integrated agent, analytics and technology solutions. It offers sales, customer care, customer retention, technical support, collections, analytics, and omnichannel technology. The company was founded in 1998 and is headquartered in Cincinnati, OH.

ScanSoft, Inc. was one of the global leader of speech and imaging solutions that are used to automate a wide range of manual processes - saving time, increasing worker productivity and improving customer service. The company was located in Peabody, MA.

SpeechWorks International, Inc. was a provider of software products and professional services that enable enterprises and communications carriers to offer automated, speech-activated services over any telephone. Using the company’s speech recognition solutions, consumers can direct their own calls, obtain information and conduct transactions automatically, simply by speaking naturally over any telephone anytime. It was located in Boston, MA.

Transcom WorldWide SA provides multi-language customer relationship management products and services and credit management services. The company's suite of services include customer care, sales, technical support and credit management services, delivered through its network of contact centers and the company's work-at-home agent network. Its customer experience specialists engage with customers in multiple channels, including phone, e-mail, chat and in social media communities. The company's technical product support solutions are tailored to deliver end user experiences through tiered support models, from the simplest questions to more complex support scenarios. Transcom WorldWide SA was founded in 1995 and is headquartered in Luxembourg.

Oblicore, Inc. provides service level management software. Its flagship product, Oblicore automates, activates and accelerates the monitoring, reporting, and management of the service portfolio and service level agreements for enterprises and service providers. The company was founded in 2000 and is headquartered in Waltham, MA.

Interactions LLC engages in the provision of conversational virtual assistant applications for customer care. Its products include customer engagement, voice biometrics, and social customer care. The company was founded by Michael Edward Cloran in 2004 and is headquartered in Franklin, MA.

Transcom WorldWide AB provides customer care solutions. The firm offers customer service, technical support, customer retention, customer acquisition, collections and cross-selling and upselling services. Its technical product support solutions are tailored to deliver end user experiences through tiered support models, from the simplest questions to more complex support scenarios. The company was founded in 1995 and is headquartered in Stockholm, Sweden.