United's latest innovation - real-time radar maps - can help customers understand how inclement weather in one part of the country can impact a flight elsewhere. United is the first and only
'With more people traveling this summer than ever, we wanted to give our customers an easier way to stay connected to real-time information about their flight and texting was the simplest solution,' said
The release of these new innovations comes as United expects its busiest
Here's how it works:
Specialized customer service teams sit in the network operations center alongside the flight operations teams and tap gen AI to review flight data and write customer messages that tells the complete story of a flight change. These messages are sent to customers through text or email in an effort to provide more helpful and relevant information about why flight plans are changing.
During weather events, messages will include links to local, live radar maps showing weather details across flight paths. This helps customers stay informed on weather-related delays, including showing how weather in one part of the country can impact a flight elsewhere. Plus, customers on all flights can access links to weather maps in the United app under flight status updates, and United displays radar maps in the gate area when a flight has been delayed due to weather.
Leading with Customer Transparency
For years, United has led the airline industry on implementing new technologies and policies across its operation to increase customer transparency, including:
Automatic rebooking assistance: Instead of waiting in line to talk to an agent or search for new options, United's self-service tools automatically present travelers personalized re-booking options, bag tracking information and meal and hotel vouchers when eligible if their flight is delayed or canceled.
Real-time flight updates: United is the first and only
Free family seating: United is the first and only airline to offer a dynamic seat map feature that makes it easier to seat children under 12-years-old next to an adult in their party for free - even travelers in Basic Economy.
No change fees: In
For more information, visit united.com.
About United
At United, Good Leads The Way. With
(C) 2024 Electronic News Publishing, source