Travelers : Transcript

The Travelers Companies, Inc.

Third Quarter 2023 Results Teleconference

October 18, 2023, 9:00 a.m. ET

CORPORATE PARTICIPANTS

Alan Schnitzer - Chairman and Chief Executive Officer

Dan Frey - Executive Vice President and Chief Financial Officer

Greg Toczydlowski - Executive Vice President and President of Business Insurance Jeff Klenk - Executive Vice President and President of Bond & Specialty Insurance Michael Klein - Executive Vice President and President of Personal Insurance Abbe Goldstein - Senior Vice President of Investor Relations

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This transcript is a textual representation of The Travelers Companies, Inc. (Travelers) conference call on October 18, 2023, at 9:00 a.m. EST and is provided by Travelers only for reference purposes. This transcript should be read with the accompanying webcast, related press release and financial supplement which are available on Travelers website www.travelers.com. While efforts are made to provide an accurate transcription, there may be inaccuracies or omissions in the attached transcript.

The information in this transcript is current only as of the date of the earnings conference call transcribed herein and may have subsequently changed materially. Travelers does not update the information in this transcript to reflect subsequent developments or to delete outdated information and assumes no duty to do so. For further information, please see Travelers reports filed with the SEC pursuant to the Securities Exchange Act of 1934 which are available at the SEC's website (www.sec.gov).

The Travelers Companies, Inc. October 18, 2023 at 9:00 a.m. Eastern

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Operator

Good morning, ladies and gentlemen. Welcome to the third quarter results teleconference for Travelers. We ask that you hold all questions until the completion of formal remarks, at which time you will be given instructions for the question-and-answer session. As a reminder, this conference is being recorded on October 18, 2023. At this time, I would like to turn the conference over to Ms. Abbe Goldstein, Senior Vice President of Investor Relations. Ms. Goldstein, you may begin.

Abbe Goldstein

Thank you. Good morning, and welcome to Travelers' discussion of our third quarter 2023 results. We released our press release, financial statement - supplement, sorry, and webcast presentation earlier this morning. All of these materials can be found on our website at Travelers.com under the Investors section.

Speaking today will be Alan Schnitzer, Chairman and CEO; Dan Frey, Chief Financial Officer; and our three segment presidents: Greg Toczydlowski of Business Insurance; Jeff Klenk of Bond & Specialty Insurance; and Michael Klein of Personal Insurance.

They will discuss the financial results of our business and the current market environment. They will refer to the webcast presentation as they go through prepared remarks, and then we will take questions.

Before I turn the call over to Alan, I'd like to draw your attention to the explanatory note included at the end of the webcast presentation. Our presentation today includes forward-looking statements. The company cautions investors that any forward-looking statement involves risks and uncertainties and is not a guarantee of future performance. Actual results may differ materially from those expressed or implied in the forward-looking statements due to a variety of factors.

These factors are described under forward-looking statements in our earnings press release and in our most recent 10-Q and 10-K filed with the SEC. We do not undertake any obligation to update forward- looking statements. Also, in our remarks or responses to questions, we may mention some non-GAAP financial measures. Reconciliations are included in our recent earnings press release, financial supplement and other materials available in the Investors section on our website.

And now I'd like to turn the call over to Alan Schnitzer.

Alan Schnitzer

Thank you, Abbe. Good morning everyone, and thank you for joining us today.

Core income of $454 million for the quarter benefited from very strong underlying underwriting results and net investment income but was also impacted by elevated catastrophe losses and net unfavorable prior year reserve development. Michael will provide more context on the catastrophe losses.

The unfavorable prior year reserve development was driven by the results of our annual asbestos review in our runoff book. The reserves in the ongoing businesses of all three segments developed favorably. We are very pleased with the underlying fundamentals of our business. Underlying underwriting income of $868 million pretax was up more than 40% over the prior year quarter, driven by record net earned premiums of $9.7 billion and a consolidated underlying combined ratio which improved almost two points to an excellent 90.6%. The underlying combined ratios in our commercial segments remained excellent. Our Business Insurance segment once again delivered very strong results with an underlying combined ratio of 89.7%. The underlying combined ratio in our Bond & Specialty business was also excellent at 80.7%.

The Travelers Companies, Inc. October 18, 2023 at 9:00 a.m. Eastern

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Looking at the two commercial segments together, the aggregate BI/BSI underlying combined ratio was 88.3% for the quarter, among our best ever.

In our Personal Insurance segment, the underlying combined ratio improved more than 5 points to 94.2% as a strong written rate from prior quarters is earning in. Our underlying results in Personal Insurance are improving and heading in the right direction.

Turning to investments, our high-quality investment portfolio continued to perform extremely well, generating after-tax net investment income of $640 million, reflecting strong and reliable returns from our growing fixed income portfolio and solid returns from our non-fixed income portfolio.

In terms of production, thanks to great execution by our colleagues in the field and the strong franchise value they have to sell, we grew net written premiums by $1.3 billion or 14% to a record $10.5 billion. In Business Insurance, we grew net written premiums by 16% to $5.1 billion. Renewal premium change in the segment was very strong at 12.9%, driven by renewal rate change, which accelerated year-over- year and sequentially to 7.9%. Renewal rate change was higher sequentially in every line other than Workers Comp, where overall renewal premium change remains positive and appropriate given returns in the line.

For the segment, even with higher pricing at record levels, retention remained very strong at 87%, a reflection of a rational market. New business was strong and higher broadly across the segment.

In Bond & Specialty Insurance, we grew net written premiums to a record $1 billion, achieved 91% retention of our high-quality Management Liability business and grew net written premiums in our industry-leading Surety business by 13%. Given the attractive returns, we are very pleased with the strong production results in both of our commercial business segments.

In Personal Insurance, top line growth of 14% was driven by higher pricing. Renewal premium change was 19.4% in our Homeowners & Other business and increased to a record high 18.2% in our Auto business. Another quarter of strong production across the board positions us well for the rest of the year and into 2024. We'll hear more shortly from Greg, Jeff and Michael about our segment results.

With the end of the year in sight and 2024 on the horizon and coming into focus, we feel very well positioned for what's ahead and quite confident. In our Business Insurance segment, written margins are expanding. Pricing has been strong and the components of core goods inflation that impact our loss costs are moderating. Medical inflation, in particular, remains benign. Nonetheless, given the duration of relevant liabilities, we continue to incorporate medical inflation in our loss costs based on the higher, longer-term trends.

In terms of the top line of Business Insurance, we're pleased that economic output and consumption so far remain robust. Given our leading Workers Compensation business, we benefit in particular from the near 50-year low in unemployment, the prime-age labor participation rate, which is at its highest level since 2007, and ongoing wage inflation, which contributes to premium growth and margins.

As a result of strong pricing in recent years and higher fixed income NII, returns in the segment are currently attractive. Nonetheless, given the uncertainty generally in terms of weather volatility, economic and social inflation, the hardening reinsurance market and the geopolitical landscape, we plan to continue pursuing strong price increases in both the property and casualty lines to achieve our overtime return objectives.

The Travelers Companies, Inc. October 18, 2023 at 9:00 a.m. Eastern

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Turning to our industry-leading Bond & Specialty business, we just reached a milestone $1 billion in net written premiums and returns are terrific. And as you've heard, results in our Personal Insurance business are headed in the right direction. Earned margins are improving and additional price increases will earn in from here. We're very pleased with our targeted marketplace execution. At same time, inflationary pressures are moderating.

In terms of the investment portfolio, with interest rates at their highest levels in recent memory and most indications suggesting higher for longer, we are extremely well positioned. In the last five years, we've grown our very high-quality investment portfolio by nearly $19 billion or about 25% to more than $90 billion. 93% of the portfolio is allocated to fixed income.

As we look ahead to 2024, we expect our after-tax fixed income NII will be more than $2.6 billion. To ensure that our competitive advantages continue to distinguish us and fuel our performance, we will continue to invest in our ambitious and focused innovation priorities. We're spending more than $1.5 billion this year on technology, inside an excellent expense ratio and with a higher proportion allocated to strategic technology investments. We're confident that we're working on the right priorities, executing effectively and that we'll see the benefits play out in growth at attractive returns going forward.

Lastly, I'll share that we're recently back from one of the year's largest industry conferences where we met with many of our distribution partners. We left confident that we have the pole position with distribution in the United States and that we're positioned to support each other's strategic and marketplace priorities. We're committed to being their best partner and to offering the products and services that best serve our mutual customers.

To sum it up, we remain very confident in the outlook for our business. I couldn't be more grateful to my 30,000 colleagues who show up every day committed to our culture, to our standard of excellence and to fulfilling our mission of creating shareholder value and our purpose of taking care of the people we're privileged to serve.

And with that, I'm pleased to turn the call over to Dan.

Dan Frey

Thank you, Alan.

Core income for the third quarter was $454 million and core return on equity was 6.9% as heavy cat activity impacted our results. We're pleased to have once again generated record levels of earned premium this quarter and an excellent underlying combined ratio of 90.6%, a 1.9-point improvement from last year's strong results.

This combination of growth and underlying margin improvement led to a very strong underlying underwriting gain of $684 million after tax, up $206 million or 43% from the prior year quarter. The expense ratio for the third quarter improved 10 basis points from last year's quarter to an excellent 28% and continues to reflect the benefits of our focus on productivity and efficiency, coupled with strong top line growth.

Our third quarter results include $850 million of pre-tax catastrophe losses, resulting from another quarter of both frequency and severity of weather across North America.

The Travelers Companies, Inc. October 18, 2023 at 9:00 a.m. Eastern

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Turning to prior year reserve development, we had total net unfavorable development of $154 million pre- tax. In Business Insurance, net unfavorable PYD of $263 million was driven by charges in our runoff business, including $284 million related to our annual asbestos review, as well as increased reserves for abuse and molestation resulting from the volume of claims related to the closing of the reviver window in California. This year's asbestos charge includes an additional increase to strengthen our carried reserve position relative to the range of outcomes.

Outside of runoff in our ongoing businesses, Business Insurance had $132 million of net favorable PYD driven by favorability in Workers Comp that was partially offset by unfavorability in Commercial Auto. In Bond & Specialty, net favorable PYD of $72 million was driven by another quarter of better-than-expected results in both Surety and Management Liability. Personal Insurance had $37 million of net favorable PYD driven by Homeowners & Other.

After-tax net investment income of $640 million was up 27% from the prior year quarter. Fixed maturity NII was again higher than the prior year quarter, reflecting both the benefit of higher average yields and the significant growth in our portfolio of invested assets. Returns in the non-fixed income portfolio were also above the prior year quarter. With interest rates having moved higher during the third quarter, we are again raising our outlook for fixed income NII, including earnings from short-term securities to approximately $615 million after tax for the fourth quarter.

For 2024, we now expect more than $2.6 billion after tax, our highest level ever, beginning with approximately $630 million in the first quarter of 2024 and growing to approximately $690 million for the fourth quarter. New money rates as of September 30 are about 180 basis points higher than what is embedded in the portfolio.

Turning to capital management, operating cash flows for the quarter of more than $3 billion were an all- time record. All our capital ratios were at or better than our target levels and we ended the quarter with holding company liquidity of approximately $1.7 billion. Interest rates increased and spreads widened during the quarter, and as a result, our net unrealized investment loss increased from $4.6 billion after tax at June 30 to $6.5 billion after tax at September 30.

As we've discussed previously, the changes in unrealized investment gains and losses generally did not impact how we manage our investment portfolio. We generally hold fixed income investments to maturity. The quality of our fixed income portfolio remains very high and changes in unrealized gains and losses have little impact on our cash flows, statutory surplus or regulatory capital requirements.

Adjusted book value per share, which excludes net unrealized investment gains and losses, was $115.78 at quarter end, up 2% from year-end and up 3% from a year ago. We returned $333 million of capital to our shareholders this quarter, comprising share repurchases of $101 million and dividends of $232 million. We have approximately $6.1 billion of capacity remaining under the share repurchase authorization from our Board of Directors.

Similar to my comments on last quarter's call, a significant level of catastrophe losses we've experienced this year resulted in lower year-to-date earnings than we expected, so share repurchases in the fourth quarter will likely be lower than the quarterly share repurchases made in the first half of the year.

To sum things up, while our third quarter earnings were adversely impacted by elevated catastrophe losses, we're pleased to post another quarter of double-digit premium growth, an improved and very strong underlying combined ratio and further improvement in our outlook for fixed income NII, all of which bodes well for our business results going forward.

The Travelers Companies, Inc. October 18, 2023 at 9:00 a.m. Eastern

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With that, I'll turn the call over to Greg for a discussion of Business Insurance.

Greg Toczydlowski

Thanks, Dan.

Segment income for the third quarter was $468 million, with strong underlying underwriting and investment income as well as favorable prior year development in our ongoing book, offset by reserve charges in our runoff book, mostly related to asbestos. We're particularly pleased with our exceptional underlying combined ratio of 89.7% for the quarter, which was a 30-basis-point improvement year-over- year and an all-time best third quarter result.

The benefit of earned pricing was offset by normal variability in loss activity, all in netting to an excellent result. Net written premiums increased 16% to a record third quarter of $5.1 billion, driven by very strong renewal premium change of 12.9%, historically high retention of 87% and new business of $695 million. Underneath RPC, as you heard from Alan, renewal rate change accelerated sequentially from the second quarter to 7.9% with all lines other than Workers Comp being higher. We're thrilled with these production results and our field's continued superior execution in the marketplace.

And given our high-quality book as well as several years of meaningful price increases and improvements in terms and conditions, we're very pleased to continue to produce historically strong retention levels.

Lastly, we're encouraged that new business was higher than the prior year quarter broadly across the segment. While the comparison of new business to the prior year quarter benefited from a relatively modest prior year result as well as higher pricing on new business this year, we're also pleased with the impact that our strategic investments are having on our production results.

As for the individual businesses, in Select, renewal premium change remained strong at 10.3%, while retention of 85% was up two points from the prior year quarter. New business was up $46 million from the prior year quarter, driven in large part by the continued success of our BOP 2.0 product. We're also encouraged with the early performance of our new state-of-the-art Commercial Auto product, which has been rolled out in 12 states.

In Middle Market, renewal premium change remained very strong at 10.6%, while retention remained excellent at 89%. New business was a strong $352 million. We're pleased with the quality of the submission flow from our distribution partners during the quarter and our responsiveness in quoting and closing accounts that align with our appetite. As always, we remain vigilant around risk selection, underwriting and pricing.

To sum up, Business Insurance had another terrific quarter. We're pleased with our execution in driving strong financial results while continuing to invest in the business for long-term profitable growth.

With that, I'll turn the call over to Jeff.

Jeff Klenk

Thanks, Greg.

Bond & Specialty posted terrific top- and bottom-line results for the quarter. Segment income was a record $265 million, up 10% from the very strong prior year quarter. The underlying combined ratio was an outstanding 80.7%.

The Travelers Companies, Inc. October 18, 2023 at 9:00 a.m. Eastern

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Turning to the top line, we're pleased to have delivered record net written premiums of over $1 billion. In Domestic Management Liability, we again delivered record-level retention of 91%, up two points from the third quarter of 2022, while continuing to achieve positive renewal premium change. This result reflects the attractive returns of our high-quality book of business.

Record Surety net written premiums reflect strong broad-based demand for surety bonds and higher premium from large construction projects. So we're pleased to have once again delivered terrific top- and bottom-line results this quarter, driven by our continued underwriting and risk management diligence, excellent execution by our field organization and the benefits from our value-added approach and market- leading competitive advantages.

And now I'll turn the call over to Michael.

Michael Klein

Thanks Jeff, and good morning, everyone.

In Personal Insurance, the third quarter segment loss of $193 million was significantly impacted by catastrophe losses. We experienced elevated losses from weather activity, specifically related to wind and hail events. This was another active quarter for severe convective storms across the U.S. There were 19 designated PCS events specifically related to wind, hail and tornado activity in the quarter, nearly twice the 10-year average and the highest number for a third quarter in more than a decade.

On a more positive note, the underlying combined ratio of 94.2% improved 5.1 points compared to the prior year quarter, reflecting an improvement in both Automobile and Homeowners. Net written premiums for the quarter grew 14%, driven by high teens renewal premium change in both Domestic Automobile and Homeowners & Other.

In Automobile, the third quarter combined ratio was 103.5%. This was 8.7 points lower than the prior year quarter, which included catastrophe losses resulting from Hurricane Ian. The underlying combined ratio of 100.6% and improved 3.3 points compared to the prior year quarter, driven by the impact of earned pricing in excess of loss trend.

The quarter-over-quarter improvement in our results clearly reflects the growing impact of our pricing and non-rate actions. Underlying results in Auto are headed in the right direction as the benefit of earned pricing continues to accelerate and as vehicle repair and replacement trends are moderating.

Looking ahead to the fourth quarter of 2023, it's important to remember that the fourth quarter Auto underlying loss ratio has historically been six to seven points above the average for the first three quarters because of winter weather and holiday driving.

In Homeowners & Other, the third quarter combined ratio of 116.2% increased 13.9 points due to the catastrophe losses that I mentioned earlier. The underlying combined ratio of 88% improved 6.9 points, primarily due to the impact of earned pricing, a benefit from the favorable re-estimation of prior quarters in the current year and a lower expense ratio.

Turning to production, our results continue to demonstrate our disciplined market execution in a challenging marketplace. Beginning with Domestic Homeowners & Other, renewal premium change of 19.4% was very strong. The lack of growth in policies in force reflects our continued actions to further balance rate adequacy, catastrophe risk and regulatory risk.

The Travelers Companies, Inc. October 18, 2023 at 9:00 a.m. Eastern

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We expect renewal premium change in Homeowners to remain consistent through year-end. Looking ahead to 2024, we expect renewal premium change to remain elevated, but moderate into low double- digits as our automatic increase in limit factors returned to more normal levels in line with stabilizing industry estimates of replacement costs.

In Domestic Automobile, renewal premium change of 18.2% increased two points compared to the second quarter of 2023. Auto policies in force declined slightly, reflecting our continued efforts to manage growth while improving profitability. Going forward, we expect renewal premium change in auto to remain very strong but begin to move down from here as more of the book reaches rate adequacy on a written basis.

I'm proud of the way our team continues to respond to the dynamic environment. We are consistently evolving pricing, segmentation, underwriting and terms and conditions, while managing new business flow to ensure we deploy capacity thoughtfully in the face of market dislocation. At the same time, we're sustaining our investments and capabilities to build our business for the future. With our leading talent, capabilities and strong distribution relationships, we are confident in our ability to generate leading returns over time.

Now I'll turn the call back over to Abbe.

Abbe Goldstein

Thanks, Michael. And operator, we're ready to start questions.

Operator

If you would like to ask a question, please press star, followed by the number one on your telephone keypad, and we ask that you limit to one question and one follow-up. Your first question comes from the line of Greg Peters from Raymond James. Please go ahead.

Greg Peters

Well, good morning, everyone. I guess my first question will focus on Business Insurance. I think you guys have now reported something like 14 consecutive quarters of year-over-year improvement in the underlying combined ratio.

I guess what I'm - where I'm going with this is what is your longer-term target with your UCR, especially in light of what we're seeing in the accelerating renewal rate trend? And - maybe if you don't want to answer it that way, maybe you can triangulate for us just how the renewal rate change, which is accelerating, matches up with your inflation expectations and your insurance to value initiatives?

Alan Schnitzer

A lot in that question, Greg. Good morning, it's Alan, there's a lot in that question. I think you're right for starters. I don't think we're going to give you our targets or objectives. I think it gets too close to something that's' competitively sensitive in terms of our pricing strategies. But I guess I'd point you toward where renewal premium change is, which is at record levels.

And frankly, I always hate to get into the commentary on loss trend because as I've shared before, to take a single metric to define what's going on across billions of dollars of premium implies a level of precision that doesn't exist. Every line has got its own dynamics, so on and so forth. But there wasn't a lot of change in sort of the profile of loss activity this past quarter. So we continue to have a pretty meaningful gap between where renewal premium changes and where loss trends are. And so I think that gives you a sense. It's why we are - it's easy enough in my prepared remarks to share that written margins are expanding.

The Travelers Companies, Inc. October 18, 2023 at 9:00 a.m. Eastern

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Greg Peters

Right.

Operator

Your next question comes from the line of David Motemaden from Evercore ISI. Please go ahead.

David Motemaden

Hi, good morning. Just a follow-up question on the BI underlying loss ratio. Greg, you had said that the benefit of earned pricing was offset by normal variability in loss activity. I was wondering if you could just size those components, and it sounded like non-cat weather was maybe a little bit elevated relative to normal expectations, but wondering if you could just break that down for us.

Dan Frey

David, it's Dan. I think we're not going to go any further. I think what Greg said is really the way to think about it, which is, as Alan just mentioned, we've been getting a good level of written price increase, that's earning its way through. So there is still definitely a benefit from earned pricing.

In any given quarter, you got a handful of things that are going to go one way or the other that could be small weather, that could be base year, it could be mix changes, it could be just variability from one quarter to next. There were some good guys and some bad guys, nothing particularly significant and net result just about offset the benefit from earned price. And again, all inside of an underlying combined ratio that we're really happy with it sub-90%.

Operator

Your next question comes from the line of Elyse Greenspan from Wells Fargo.

Elyse Greenspan

Hi, thanks, good morning. I was hoping to get more color on the reserve development that you guys called out in your ongoing businesses within Business Insurance. You could tell us about the Workers Comp favorability. And then I think you called out Commercial Auto developed adversely. Could we get the numbers there, and then are there any other lines in your ongoing business that moved materially in the quarter?

Dan Frey

Yes, Elyse, it's Dan. So sorry, I'll disappoint you there, we're not going to do the line by line. But Comp has been pretty strongly favorable, it was pretty strongly favorable again this quarter. In our remarks, we try to call out the lines that had noteworthy movement. This quarter, Commercial Auto did have some noteworthy movement. It wasn't dramatic, particularly in the scope of - you think about the size of the reserves for the Commercial Auto book.

And what we saw in Commercial Auto this quarter is a little bit of a lengthening of the development patterns, not a terrifically new theme, but every quarter, we're looking at all the data that comes in. This gave us an indication that maybe reserves should be carried a little higher than we were, and we're just trying to react to that in real time as quickly as possible. Those were - there were some movements in the other lines, some good guys and some bad guys, nothing particularly noteworthy, but those were the two main drivers.

The Travelers Companies, Inc. October 18, 2023 at 9:00 a.m. Eastern