The Telefónica´s ESG KPIs 2023 report has been prepared for informational and illustrative purposes. Telefónica presents its Main ESG objectives and indicators in terms of the environment, circular economy, digital inclusion, human capital, diversity and inclusion, and professional development, among others. For instance, Telefónica has set a goal to achieve net zero emissions by 2040 globally, including the value chain, in the social pillar, our target is to reach 37% of women in management positions in 2027.
This report also shows Telefónica's contribution to GDP and employment in various countries, as well as its investment in R&D. For example, in 2023, Telefónica's total contribution to GDP was 49,000 million euros in our main markets and as far as employment is concerned, more than 10 jobs are created for each employee of the Company.
As for the synthesis of this data report, here are some key points:
- By 2023, we have reduced our Scope 1+2 carbon emissions by 81% since 2015 and our Scope 3 emissions by 31% since 2015.
- We avoided 86.1 million tonnes of CO2 in customers, thanks to our connectivity and digital products and services.
- 97% reused and recycled waste.
- We reduced total water consumption by 12.8% compared to 2022.
- 104,132 employees globally in 2023.
- The level of commitment from our employees increased by seven points, with the eNPS reaching 76 in 2023.
- We continue to increase our customer satisfaction, achieving an NPS (Net Promoter Score) of 31 and marking an improvement of over 10 points since 2017.
- We are leaders in digital inclusion according to the World Benchmarking Alliance since 2021 for promoting a more inclusive economy and society.
- We have generated an annual positive impact on our environment and society of +100,000MEUR .
- In 2023, we launched ESG Academy, a space for training aimed at Telefónica's entire workforce.
- Maintain leading position in the Ranking Digital Rights.
- In 2023 we requested our key suppliers to align and validate science-based decarbonisation targets by SBTi.
33.6 % of our financing is linked to sustainability criteria in Telefónica, representing an increase of 6.3 points compared to 2022.
As a Company we are firmly convinced that we want to move towards a more respectful world, which is why we act on three fundamental pillars: Environment, Society and Government (ESG).Environment
At Telefónica, we work at all levels of the organisation to minimise our impact on the environment and to decouple business growth from our environmental footprint. We are firmly committed to reducing our environmental impact and contributing to a more sustainable future. In this regard, we focus on the following areas: energy and climate change, circular economy, biodiversity, water and other environmental aspects, as well as digital solutions for the green transition.
Thus, we aim to reduce our CO2 emissions, increase energy efficiency and drive the circular economy by reducing waste and promoting recycling and reuse. In addition, one of our goals is to use digital solutions to facilitate the green transition, with initiatives such as the use of smart energy management systems and digital environmental monitoring tools.Social
Telefónica aims to contribute to the socio-economic development of the regions in which they operate, ensuring that no one is left behind. We focus on four main areas: Human Capital, Digital Inclusion and Human Rights, Customers, Sustainable Offering and Innovation and Contribution and Impact on Communities. We aim to develop our human capital, promote digital inclusion and human rights, drive sustainable innovation, and make a positive impact on the communities we serve.Governance
Telefónica is dedicated to setting a standard in governance through its actions and policies. We focus on four main areas: Privacy and Security, Ethics and Corporate Governance and Supply Chain. We aim to protect customer data, uphold high standards of business ethics, ensure sustainability in our supply chain, manage any adverse impacts of our operations, as well as ensuring that at least 40% of the financing activity meets sustainable criteria by 2026.
We also have the intention to maintain a high level of corporate governance, including a diverse and independent board of directors.
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TELEFÓNICA, S.A. 
