☒
|
ANNUAL REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934
|
For the Fiscal Year Ended December 31, 2020
| |
OR
| |
☐
|
TRANSITION REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934
|
For the transition period from ________ to ________
|
Delaware
|
94-3282005
| |
(State or other jurisdiction of
incorporation or organization)
|
(I.R.S. Employer
Identification No.)
|
Common Stock, par value $0.0001
|
SPRT
|
The Nasdaq Stock Market LLC
| ||
Title of each class
|
Trading symbol(s)
|
Name of each exchange on which registered
|
Large accelerated filer
|
☐
|
Accelerated filer
|
☐
| |
Non-accelerated filer
|
☐
|
Smaller reporting company
|
☒
| |
Emerging growth company
|
☐
|
Page
| ||
1 | ||
5 | ||
7 | ||
Years Ended December 31,
| ||
2020
|
2019
| |
Revenue:
| ||
Services
|
95.9%
|
94.0%
|
Software and other
|
4.1
|
6.0
|
Total revenue
|
100.0
|
100.0
|
Cost of revenue:
| ||
Cost of services
|
65.4
|
73.8
|
Cost of software and other
|
0.5
|
0.2
|
Total cost of revenue
|
65.9
|
74.0
|
Gross profit
|
34.1
|
26.0
|
Operating expenses:
| ||
Engineering and IT
|
8.3
|
6.5
|
Sales and marketing
|
5.4
|
2.8
|
General and administrative
|
20.2
|
12.1
|
Total operating expenses
|
33.9
|
21.4
|
Income from operations
|
0.1
|
4.6
|
Interest and other income, net
|
1.1
|
1.7
|
Income from operations, before income taxes
|
1.2
|
6.3
|
Income tax provision
|
0.2
|
0.2
|
Net income
|
1.0%
|
6.1%
|
Years Ended December 31,
| ||||
In thousands, except percentages
|
2020
|
2019
|
$ Change
|
% Change
|
Services
|
$42,079
|
$59,545
|
$(17,466)
|
(29.3)%
|
Software and other
|
1,785
|
3,788
|
(2,003)
|
(52.9)
|
Total revenue
|
$43,864
|
$63,333
|
$(19,469)
|
(30.7)%
|
Years Ended December 31,
| ||
2020
|
2019
| |
Services
|
95.9%
|
94.0%
|
Software and other
|
4.1
|
6.0
|
Total revenue
|
100.0%
|
100.0%
|
Years Ended December 31,
| ||||
In thousands, except percentages
|
2020
|
2019
|
$ Change
|
% Change
|
Cost of services
|
$28,697
|
$46,714
|
$(18,017)
|
(38.6)%
|
Cost of software and other
|
224
|
151
|
73
|
48.3
|
Total cost of revenue
|
$28,921
|
$46,865
|
$(17,944)
|
(38.3)%
|
Years Ended December 31,
| ||||
In thousands, except percentages
|
2020
|
2019
|
$ Change
|
% Change
|
Engineering and IT
|
$3,655
|
$4,078
|
$(423)
|
(10.4)%
|
Sales and marketing
|
2,362
|
1,760
|
602
|
34.2
|
General and administrative
|
8,874
|
7,679
|
1,195
|
15.6
|
Total operating expenses
|
$14,891
|
$13,517
|
$1,374
|
10.2%
|
Years Ended December 31,
| ||||||||||||||||
In thousands, except percentages
|
2020
|
2019
|
$ Change
|
% Change
| ||||||||||||
Interest income and other, net
|
$
|
496
|
$
|
1,049
|
$
|
(553
|
)
|
(52.7
|
)%
|
Years Ended December 31,
| ||||||||||||||||
In thousands, except percentages
|
2020
|
2019
|
$ Change
|
% Change
| ||||||||||||
Income tax provision
|
$
|
102
|
$
|
154
|
$
|
(52
|
)
|
(33.8
|
)%
|
Page
| |
7 | |
9 | |
10 | |
11 | |
12 | |
13 | |
14 |
December 31,
| ||
2020
|
2019
| |
ASSETS
| ||
Current assets:
| ||
Cash and cash equivalents
|
$13,526
|
$10,087
|
Short-term investments
|
16,441
|
16,327
|
Accounts receivable, net
|
6,975
|
9,398
|
Prepaid expenses and other current assets
|
670
|
728
|
Total current assets
|
37,612
|
36,540
|
Property and equipment, net
|
1,115
|
533
|
Intangible assets
|
-
|
250
|
Right of use assets, net
|
61
|
68
|
Other assets
|
478
|
649
|
TOTAL ASSETS
|
$39,266
|
$38,040
|
LIABILITIES AND STOCKHOLDERS' EQUITY
| ||
Current liabilities:
| ||
Accounts payable
|
$366
|
$277
|
Accrued compensation
|
1,735
|
1,610
|
Other accrued liabilities
|
879
|
940
|
Short-term lease liability
|
58
|
61
|
Short-term deferred revenue
|
881
|
1,193
|
Total current liabilities
|
3,919
|
4,081
|
Other long-term liabilities
|
911
|
792
|
Total liabilities
|
4,830
|
4,873
|
Commitments and contingencies (Note 3)
| ||
Stockholders' equity:
| ||
Common stock; par value $0.0001, 50,000 shares authorized; 19,973 issued and 19,490 outstanding at December 31, 2020 and 19,537 issued and 19,054 outstanding at December 31, 2019
|
2
|
2
|
Additional paid-in capital
|
250,954
|
250,092
|
Treasury stock, at cost (483 shares at December 31, 2020 and 2019)
|
(5,297)
|
(5,297)
|
Accumulated other comprehensive loss
|
(2,419)
|
(2,380)
|
Accumulated deficit
|
(208,804)
|
(209,250)
|
Total stockholders' equity
|
34,436
|
33,167
|
TOTAL LIABILITIES AND STOCKHOLDERS' EQUITY
|
$39,266
|
$38,040
|
Years Ended December 31,
| ||
2020
|
2019
| |
Revenue:
| ||
Services
|
$42,079
|
$59,545
|
Software and other
|
1,785
|
3,788
|
Total revenue
|
43,864
|
63,333
|
Cost of revenue:
| ||
Cost of services
|
28,697
|
46,714
|
Cost of software and other
|
224
|
151
|
Total cost of revenue
|
28,921
|
46,865
|
Gross profit
|
14,943
|
16,468
|
Operating expenses:
| ||
Engineering and IT
|
3,655
|
4,078
|
Sales and marketing
|
2,362
|
1,760
|
General and administrative
|
8,874
|
7,679
|
Total operating expenses
|
14,891
|
13,517
|
Income from operations
|
52
|
2,951
|
Interest income and other, net
|
496
|
1,049
|
Income before income taxes
|
548
|
4,000
|
Income tax provision
|
102
|
154
|
Net income
|
$446
|
$3,846
|
Net income per share - basic and diluted
|
$0.02
|
$0.20
|
Weighted average common shares outstanding - basic
|
19,192
|
18,977
|
Weighted average common shares outstanding - diluted
|
19,369
|
19,026
|
Years Ended December 31,
| ||
2020
|
2019
| |
Net income
|
$446
|
$3,846
|
Other comprehensive income (loss):
Foreign currency translation adjustment
|
(44)
|
49
|
Net unrealized gain on investments
|
5
|
78
|
Other comprehensive income (loss)
|
(39)
|
127
|
Comprehensive income
|
$407
|
$3,973
|
Common Stock
| |||||||
Shares
|
Amount
|
Additional
Paid-In
Capital
|
Treasury
Stock
|
Accumulated
Other
Comprehensive
Loss
|
Accumulated
Deficit
|
Total
Stockholders'
Equity
| |
Balances at December 31, 2018
|
18,955
|
$2
|
$268,794
|
$(5,297)
|
$(2,507)
|
$(213,096)
|
$47,896
|
Net income
|
-
|
-
|
-
|
-
|
-
|
3,846
|
3,846
|
Dividend payout
|
-
|
-
|
(19,054)
|
-
|
-
|
-
|
(19,054)
|
Other comprehensive loss
|
-
|
-
|
-
|
-
|
127
|
-
|
127
|
Issuance of common stock upon exercise of stock options & RSU releases
|
73
|
-
|
-
|
-
|
-
|
-
|
-
|
Issuance of common stock under employee stock purchase plan
|
26
|
-
|
48
|
-
|
-
|
-
|
48
|
Stock-based compensation expense
|
-
|
-
|
304
|
-
|
-
|
-
|
304
|
Balances at December 31, 2019
|
19,054
|
$2
|
$250,092
|
$(5,297)
|
$(2,380)
|
$(209,250)
|
$33,167
|
Net income
|
-
|
-
|
-
|
-
|
-
|
446
|
446
|
Other comprehensive loss
|
-
|
-
|
-
|
-
|
(39)
|
-
|
(39)
|
Issuance of common stock upon exercise of stock options & RSU releases
|
392
|
-
|
191
|
-
|
-
|
-
|
191
|
Issuance of common stock under employee stock purchase plan
|
44
|
-
|
37
|
-
|
-
|
-
|
37
|
Stock-based compensation expense
|
-
|
-
|
634
|
-
|
-
|
-
|
634
|
Balances at December 31, 2020
|
19,490
|
$2
|
$250,954
|
$(5,297)
|
$(2,419)
|
$(208,804)
|
$34,436
|
Years Ended December 31,
| ||
2020
|
2019
| |
Operating Activities:
| ||
Net income $
|
$446 $
|
$3,846
|
Adjustments to reconcile net income to net cash provided by (used in) operating activities:
| ||
Depreciation
|
314
|
294
|
Amortization of premiums and discounts on investments
|
65
|
83
|
Stock-based compensation
|
634
|
304
|
Impairment of intangible asset
|
250
|
-
|
Changes in assets and liabilities:
| ||
Accounts receivable, net
|
2,423
|
2,893
|
Prepaid expenses and other current assets
|
41
|
282
|
Other long-term assets
|
142
|
40
|
Accounts payable
|
87
|
(92)
|
Accrued compensation
|
120
|
(1,804)
|
Accrued legal settlement
|
-
|
(10,000)
|
Other accrued liabilities
|
(46)
|
26
|
Other long-term liabilities
|
104
|
18
|
Deferred revenue
|
(312)
|
58
|
Net cash provided by (used in) operating activities
|
4,268
|
(4,052)
|
Investing Activities:
| ||
Purchases of property and equipment
|
(896)
|
(124)
|
Disposal of property and equipment
|
-
|
3
|
Purchase of investments
|
(13,375)
|
(34,898)
|
Proceeds from sale of investments
|
-
|
9,766
|
Maturities of investments
|
13,200
|
33,267
|
Net cash provided by (used in) investing activities
|
(1,071)
|
8,014
|
Financing Activities:
| ||
Payment of dividend
|
-
|
(19,054)
|
Proceeds from exercise of stock options
|
191
|
-
|
Proceeds from employee stock purchase plan
|
37
|
48
|
Net cash provided by (used in) financing activities
|
228
|
(19,006)
|
Effect of exchange rate changes on cash and cash equivalents
|
14
|
(51)
|
Net increase (decrease) in cash and cash equivalents
|
3,439
|
(15,095)
|
Cash and cash equivalents at beginning of year
|
10,087
|
25,182
|
Cash and cash equivalents at end of year
|
$13,526
|
$10,087
|
Supplemental disclosure of cash flow information:
| ||
Cash paid for income tax
|
$135
|
$98
|
As of December 31, 2020
|
Amortized Cost
|
Gross
Unrealized Gains
|
Gross
Unrealized Losses
|
Fair Value
|
Cash
|
$10,918
|
$-
|
$-
|
$10,918
|
Money market funds
|
1,258
|
-
|
-
|
1,258
|
Certificates of deposit
|
492
|
-
|
-
|
492
|
Commercial paper
|
3,274
|
-
|
(1)
|
3,273
|
Corporate notes and bonds
|
9,423
|
4
|
-
|
9,427
|
U.S. government treasury
|
4,599
|
-
|
-
|
4,599
|
$29,964
|
$4
|
$(1)
|
$29,967
| |
Classified as:
| ||||
Cash and cash equivalents
|
$13,526
|
$-
|
$-
|
$13,526
|
Short-term investments
|
16,438
|
4
|
(1)
|
16,441
|
$29,964
|
$4
|
$(1)
|
$29,967
|
As of December 31, 2019
|
Amortized Cost
|
Gross
Unrealized Gains
|
Gross
Unrealized Losses
|
Fair Value
|
Cash
|
$7,814
|
$-
|
$-
|
$7,814
|
Money market funds
|
1,137
|
-
|
-
|
1,137
|
Certificates of deposit
|
475
|
-
|
-
|
475
|
Commercial paper
|
6,912
|
-
|
(1)
|
6,911
|
Corporate notes and bonds
|
7,922
|
15
|
(4)
|
7,933
|
U.S. government agency securities
|
2,145
|
-
|
(1)
|
2,144
|
$26,405
|
$15
|
$(6)
|
$26,414
| |
Classified as:
| ||||
Cash and cash equivalents
|
$10,087
|
$-
|
$-
|
$10,087
|
Short-term investments
|
16,318
|
15
|
(6)
|
16,327
|
$26,405
|
$15
|
$(6)
|
$26,414
|
December 31,
| ||
2020
|
2019
| |
Due within one year
|
$13,248
|
$12,754
|
Due within two years
|
3,193
|
3,573
|
$16,441
|
$16,327
|
As of December 31, 2020
|
In Gain Position
Less Than 12 Months
|
In Loss Position
More Than 12 Months
|
Total in Gain Position
| |||
Description
|
Fair Value
|
Unrealized Gain
|
Fair Value
|
Unrealized Loss
|
Fair Value
|
Unrealized Gain
|
Certificates of deposit
|
$492
|
$-
|
$-
|
$-
|
$492
|
$-
|
Corporate notes and bonds
|
9,502
|
5
|
3,195
|
(2)
|
12,697
|
3
|
U.S. government agency securities
|
4,599
|
-
|
-
|
-
|
4,599
|
-
|
Total
|
$14,593
|
$6
|
$3,195
|
$(2)
|
$17,788
|
$3
|
As of December 31, 2019
|
In Gain Position
Less Than 12 Months
|
In Loss Position
More Than 12 Months
|
Total in Gain Position
| |||
Description
|
Fair Value
|
Unrealized Gain
|
Fair Value
|
Unrealized Loss
|
Fair Value
|
Unrealized Gain
|
Certificates of deposit
|
$475
|
$-
|
$-
|
$-
|
$475
|
$-
|
Corporate notes and bonds
|
10,120
|
15
|
4,714
|
(5)
|
14,834
|
10
|
U.S. government agency securities
|
2,145
|
(1)
|
-
|
-
|
2,145
|
(1)
|
Total
|
$12,740
|
$14
|
$4,714
|
$(5)
|
$17,454
|
$9
|
Amount
| |
Balance, December 31, 2018
|
$13
|
Provision for doubtful accounts
|
40
|
Accounts written off
|
(25)
|
Balance, December 31, 2019
|
28
|
Provision for doubtful accounts
|
37
|
Accounts written off
|
(61)
|
Balance, December 31, 2020
|
$4
|
●
|
identification of the contract, or contracts, with a customer;
|
●
|
identification of the performance obligations in the contract;
|
●
|
determination of the transaction price;
|
●
|
allocation of the transaction price to the performance obligations in the contract; and
|
●
|
recognition of revenue when, or as, we satisfy a performance obligation.
|
●
|
Hourly-Based Services - In connection with the provisions of certain services programs, fees are calculated based on contracted hourly rates with partners. For these programs, we recognize revenue as services are performed, based on billable hours of work delivered by our technology experts. These service programs also include performance standards, which may result in incentives or penalties, which are recognized as earned or incurred.
|
●
|
Tier-Based Services - In connection with the provisions of certain services programs, fees are calculated on partner subscription tiers based on number of subscribers. For these programs, we recognize revenue as services are performed, and are billed based on the tier level of number of subscribers supported by our experts.
|
●
|
Subscriptions - Customers purchase subscriptions or 'service plans' under which certain services are provided over a fixed subscription period. Revenues for subscriptions are recognized ratably over the respective subscription periods.
|
●
|
Incident-Based Services - Customers purchase a discrete, one-time service. Revenue recognition occurs at the time of service delivery. Fees paid for services sold but not yet delivered are recorded as deferred revenue and recognized at the time of service delivery.
|
Amount
| |
Balance, December 31, 2018
|
$1,135
|
Deferred revenue
|
1,887
|
Recognition of unearned revenue
|
(1,829)
|
Balance, December 31, 2019
|
1,193
|
Deferred revenue
|
1,243
|
Recognition of unearned revenue
|
(1,555)
|
Balance, December 31, 2020
|
$881
|
Years Ended December 31,
| ||
2020
|
2019
| |
Net income
|
$446
|
$3,846
|
Basic:
| ||
Weighted-average common shares outstanding
|
19,192
|
18,977
|
Basic earnings per share
|
$0.02
|
$0.20
|
Diluted
| ||
Weighted-average common shares outstanding
|
19,192
|
18,977
|
Effect of dilutive securities:
| ||
Stock options and restricted stock units
|
177
|
49
|
Diluted weighted-average commons shares outstanding
|
19,369
|
19,026
|
Diluted earnings per share
|
$0.02
|
$0.20
|
●
|
Level 1 - Quoted prices in active markets for identical assets or liabilities.
|
●
|
Level 2 - Inputs other than Level 1 that are observable, either directly or indirectly, such as quoted prices for similar assets or liabilities; quoted prices in markets that are not active; or other inputs that are observable or can be corroborated by observable market data for substantially the full term of the assets or liabilities.
|
●
|
Level 3 - Unobservable inputs that are supported by little or no market activity and that are significant to the fair value of the assets or liabilities.
|
As of December 31, 2020
|
Level 1
|
Level 2
|
Level 3
|
Total
|
Money market funds
|
$1,258
|
$-
|
$-
|
$1,258
|
Certificates of deposit
|
-
|
492
|
-
|
492
|
Commercial paper
|
-
|
3,273
|
-
|
3,273
|
Corporate notes and bonds
|
-
|
9,427
|
-
|
9,427
|
U.S. government agency securities
|
-
|
4,599
|
-
|
4,599
|
Total
|
$1,258
|
$17,791
|
$-
|
$19,049
|
As of December 31, 2019
|
Level 1
|
Level 2
|
Level 3
|
Total
|
Money market funds
|
$1,137
|
$-
|
$-
|
$1,137
|
Certificates of deposit
|
-
|
475
|
-
|
475
|
Commercial paper
|
-
|
6,911
|
-
|
6,911
|
Corporate notes and bonds
|
-
|
7,933
|
-
|
7,933
|
U.S. government agency securities
|
-
|
2,144
|
-
|
2,144
|
Total
|
$1,137
|
$17,463
|
$-
|
$18,600
|
December 31,
| ||
2020
|
2019
| |
United States
|
$1,110
|
$532
|
Philippines
|
4
|
1
|
India
|
1
|
-
|
Total
|
$1,115
|
$533
|
December 31,
| ||
2020
|
2019
| |
Computer equipment and software
|
$8,114
|
$7,233
|
Furniture and office equipment
|
140
|
142
|
Leasehold improvements
|
348
|
348
|
Construction in progress
|
50
|
32
|
Accumulated depreciation
|
(7,537)
|
(7,222)
|
Total property and equipment, net
|
$1,115
|
$533
|
December 31,
| ||
2020
|
2019
| |
Accrued expenses
|
$369
|
$536
|
Self-insurance accruals
|
270
|
404
|
Payroll tax deferral
|
240
|
-
|
Total other accrued liabilities
|
$879
|
$940
|
December 31,
| ||
2020
|
2019
| |
Deferred tax liability, net
|
443
|
428
|
Long-term income tax payable
|
223
|
355
|
Payroll tax deferral
|
240
|
-
|
Other long-term liabilities
|
5
|
9
|
Total other long-term liabilities
|
$911
|
$792
|
Years Ended December 31,
| ||
2020
|
2019
| |
Stock-based compensation expense related to grants of:
| ||
Stock options
|
$224
|
$130
|
RSU
|
374
|
155
|
ESPP
|
36
|
19
|
Total
|
$634
|
$304
|
Stock-based compensation expense recognized in:
| ||
Cost of service
|
$28
|
$40
|
Engineering and IT
|
25
|
25
|
Sales and marketing
|
38
|
38
|
General and administrative
|
543
|
201
|
Total
|
$634
|
$304
|
2010 Plan/Restated Plan
|
Employee Stock Purchase Plan
| |||
2020
|
2019
|
2020
|
2019
| |
Risk-free interest rate
|
0.4%
|
1.7%
|
0.2%
|
2.0%
|
Expected term (in years)
|
6.1
|
3.1
|
0.5
|
0.5
|
Volatility
|
42.5%
|
35.6%
|
74.4%
|
42.4%
|
Expected dividend
|
0.0%
|
0.0%
|
0.0%
|
0.0%
|
Weighted-average grant date fair value
|
$0.55
|
$0.52
|
$0.34
|
$0.43
|
Number of shares
|
Weighted-average exercise price per share
|
Weighted-average remaining contractual term (in years)
|
Aggregate intrinsic value (in thousands)
| |
Outstanding at December 31, 2018
|
803
|
$2.89
|
8.43
|
$54
|
Granted
|
90
|
0.94
| ||
Exercised
|
-
|
-
| ||
Forfeited
|
(77)
|
1.97
| ||
Outstanding at December 31, 2019
|
816
|
$1.77
|
7.49
|
$16
|
Granted
|
2,394
|
1.56
| ||
Exercised
|
(147)
|
1.30
|
116
| |
Forfeited
|
(434)
|
1.58
| ||
Outstanding at December 31, 2020
|
2,629
|
$1.64
|
8.79
|
$1,605
|
Exercisable at December 31, 2020
|
724
|
$1.74
|
6.77
|
$468
|
Plan
|
Option plans ranges of exercise prices
|
Number of outstanding options
|
Weighted-average remaining contractual life
|
Weighted-average exercise price
| |
2010 Plan/Restated Plan
|
$
|
$1.29 - 16.67
|
2,029,176
|
8.61
|
$1.86
|
Inducement Plan
|
$
|
$0.56 - 16.67
|
600,000
|
9.37
|
$1.33
|
2,629,176
|
Number of shares
|
Weighted-average exercise price per share
|
Weighted-average remaining contractual term (in years)
|
Aggregate intrinsic value (in thousands)
| |
Outstanding at December 31, 2018
|
96
|
$2.78
|
0.60
|
$227
|
Granted
|
243
|
1.39
| ||
Vested
|
(73)
|
2.06
| ||
Forfeited
|
(17)
|
2.75
| ||
Outstanding at December 31, 2019
|
249
|
$1.62
|
0.60
|
$271
|
Granted
|
127
|
1.97
| ||
Vested
|
(245)
|
1.57
| ||
Forfeited
|
-
|
-
| ||
Outstanding at December 31, 2020
|
131
|
$2.05
|
0.70
|
$287
|
Years Ended December 31,
| ||
2020
|
2019
| |
United States
|
$50
|
$3,634
|
Foreign
|
498
|
366
|
Total
|
$548
|
$4,000
|
Years Ended December 31,
| ||
2020
|
2019
| |
Current:
| ||
Federal
|
$-
|
$-
|
State
|
9
|
16
|
Foreign
|
45
|
118
|
Total current
|
$54
|
$134
|
Deferred:
| ||
Federal
|
$-
|
$-
|
State
|
-
|
-
|
Foreign
|
48
|
20
|
Total deferred
|
$48
|
$20
|
Provision for income taxes
|
$102
|
$154
|
Years Ended December 31,
| ||
2020
|
2019
| |
Provision of Federal statutory rate
|
$115
|
$835
|
State taxes
|
9
|
16
|
Permanent differences/other
|
1,825
|
(13)
|
Stock-based compensation
|
(23)
|
23
|
Federal valuation allowance used
|
(1,824)
|
(707)
|
Provision for income taxes
|
$102
|
$154
|
Years Ended December 31,
| ||
2020
|
2019
| |
Deferred tax assets
| ||
Fixed assets
|
$13
|
$78
|
Accruals and reserves
|
122
|
92
|
Stock options
|
247
|
197
|
Net operating loss carryforwards
|
36,608
|
38,335
|
Federal and state credits
|
3,227
|
3,461
|
Foreign credits
|
163
|
159
|
Intangible assets
|
1,497
|
1,789
|
Research and development expense
|
1,487
|
1,858
|
Gross deferred tax assets
|
43,364
|
45,969
|
Valuation allowance
|
(43,238)
|
(45,846)
|
Total deferred tax assets
|
126
|
123
|
Deferred tax liabilities (1)
|
(569)
|
(551)
|
Net deferred liabilities
|
$(443)
|
$(428)
|
(1)
|
Of this amount, $554,000 relates to the Indian subsidiaries unremitted earnings deferred tax liability. The net deferred income tax liabilities are recorded in other long-term liabilities in the accompanying balance sheet.
|
Years Ended December 31,
| ||
2020
|
2019
| |
Balance, beginning of year
|
$2,121
|
$2,117
|
Increase related to prior year tax positions
|
3
|
4
|
Decrease related to prior year tax positions
|
(126)
|
-
|
Settlements with tax authorities
|
(78)
|
-
|
Balance, end of year
|
$1,920
|
$2,121
|
Years Ended December 31,
| ||
Operating leases
|
2020
|
2019
|
Right-of-use assets
|
$61
|
$68
|
Lease liabilities - short term
|
$58
|
$61
|
Lease liabilities - long-term
|
3
|
7
|
Total lease liabilities
|
$61
|
$68
|
Operating leases
| |
2021
|
$59
|
2022
|
3
|
Total
|
$62
|
Less: imputed interest
|
(1)
|
Present value of lease liabilities
|
$61
|
Operating cash flows from operating leases
|
$181
|
Right-of-use assets obtained in exchange for lease obligations
|
$169
|
Years Ending December 31,
|
Operating Leases
|
2021
|
$59
|
2022
|
3
|
Total minimum lease payments
|
$62
|
Exhibit
|
Description of Document
| |
2.1 |
Agreement and Plan of Merger, dated March 19, 2021, by and among Greenidge Generation Holdings Inc., Support.com, Inc. and GGH Merger Sub, Inc. (incorporated by reference to Exhibit 2.1 of Support.com's current report on Form 8-K filed with the SEC on March 22, 2021)
| |
3.1 |
Restated Certificate of Incorporation, as amended (incorporated by reference to Exhibit 3.1 of Support.com's annual report on Form 10-K for the year ended December 31, 2001)
| |
3.2 |
Certificate of Amendment to Support.com's Amended and Restated Certificate of Incorporation (incorporated by reference to Exhibit 3.1 of Support.com's current report on Form 8-K filed with the SEC on June 23, 2009)
| |
3.3 |
Certificate of Designation of Series A Junior Participating Preferred Stock of Support.com (incorporated by reference to Exhibit 3.1 of Support.com's current report on Form 8-K filed with the SEC on October 14, 2015)
| |
3.4 |
Amended and Restated Bylaws (incorporated by reference to Exhibit 3.1 of Support.com's current report on Form 8-K filed with the SEC on February 5, 2016)
| |
3.5 |
Certificate of Designation of Series B Junior Participating Preferred Stock, as filed with the Secretary of State of Delaware on April 21, 2016 (incorporated by reference to Exhibit 3.1 of Support.com's current report on Form 8-K filed with the SEC on April 21, 2016)
| |
3.6 |
Certificate of Amendment to the Restated Certificate of Incorporation of the Company effective January 20, 2017, filed on January 13, 2017 (incorporated by reference to Exhibit 3.1 of Support.com's current report on Form 8-K filed with the SEC on January 13, 2017
| |
3.7 |
Amended and Restated Certificate of Designation of Series B Junior Participating Preferred Stock of the Company (incorporated by reference to Exhibit 3.1 of Support.com's current report on Form 8-K filed with the SEC on August 22, 2019)
| |
3.8 |
Amendment to the Amended and Restated Bylaws of the Company (incorporated by reference to Exhibit 3.1 of Support.com's current report on Form 8-K filed with the SEC on April 24, 2020)
| |
4.1 |
Form of Common Stock Certificate (incorporated by reference to Exhibit 4.1 of Support.com's quarterly report on Form 10-Q for the quarter ended June 30, 2002)
| |
4.2 |
Certificate of Elimination of the Series A Preferred Stock filed with the Secretary of State of the State of Delaware on April 21, 2016 (incorporated by reference to Exhibit 4.3 to Support.com's Form 8-A/A filed with the SEC on April 21, 2016)
| |
4.3 |
Support.com, Inc. Second Amended and Restated 2010 Equity and Performance Incentive Plan (incorporated by reference to Appendix B of Support.com's proxy statement on Schedule 14a, filed with the SEC on May 12, 2016)
| |
4.4 |
Section 382 Tax Benefits Preservation Plan, dated as of August 21, 2019, by and between Support.com, Inc. and Computershare Trust Company, N.A., as Rights Agent (incorporated by reference to Exhibit 4.1 of Support.com's current report on Form 8-K filed with the SEC on August 22, 2019)
| |
10.1* |
Support.com's amended and restated 2010 Equity and Incentive Compensation Plan (incorporated by reference to Exhibit 4.1 of Support.com's current report on Form 8-K filed with the SEC on May 21, 2010)
| |
10.2* |
Support.com's 2011 Employee Stock Purchase Plan (incorporated by reference to Annex A of Support.com's definitive proxy statement for Support.com's 2011 annual meeting of stockholders filed with the SEC on April 15, 2011)
| |
10.3* |
Support.com's 2014 Inducement Award Plan (incorporated by reference to Exhibit 10.2 of Support.com's current report on Form 8-K filed with the SEC on May 19, 2014)
| |
10.4* |
Form of Stock Option Grant Notification for Officers and Employees (incorporated by reference to Exhibit 10.1(a) of Support.com's quarterly report on Form 10-Q filed on November 5, 2009).
| |
10.5 |
Sublease Agreement with TYCO Healthcare Group LP dated June 7, 2012 (incorporated by reference to Exhibit 10.1 of Support.com's quarterly report on form 10-Q filed with the SEC on August 8, 2012).
| |
10.6 |
Master Services Agreement Call Handling Services between Comcast and Support.com, effective as of October 1, 2013 (incorporated by reference to Exhibit 10.19 of Support.com's annual report on Form 10-K filed with the SEC on March 7, 2014) (1)
| |
10.7 |
Statement of Work Number 1 to Master Services Agreement Call Handling Services between Comcast and Support.com, effective as of October 1, 2013 (incorporated by reference to Exhibit 10.20 of Support.com's annual report on Form 10-K filed with the SEC on March 7, 2014) (1)
|
10.8 |
Change Management Form Number 1 under Statement of Work Number 1 to Master Services Agreement Call Handling Services between Comcast and Support.com, effective as of December 22, 2013 (incorporated by reference to Exhibit 10.24 of Support.com's annual report on Form 10-K filed with the SEC on March 7, 2014 (1)
| |
10.9 |
Amendment Number 1 to Statement of Work Number 1 to Master Services Agreement Call Handling Services between Comcast and Support.com, effective as of December 31, 2013 (incorporated by reference to Exhibit 10.21 of Support.com's annual report on Form 10-K filed with the SEC on March 7, 2014)
| |
10.10 |
Statement of Work Number 2 to Master Services Agreement Call Handling Services between Comcast and Support.com, effective as of December 31, 2013 (incorporated by reference to Exhibit 10.22 of Support.com's annual report on Form 10-K filed with the SEC on March 7, 2014) (1)
| |
10.11 |
Statement of Work Number 3 to Master Services Agreement Call Handling Services between Comcast and Support.com, effective as of March 21, 2014 (incorporated by reference to Exhibit 10.3 of Support.com's quarterly report on Form 10-Q filed with the SEC on May 8, 2014) (1)
| |
10.12 |
Change Management Form Number 2 under Statement of Work Number 1 to Master Services Agreement Call Handling Services between Comcast and Support.com, effective as of February 27, 2014 (incorporated by reference to Exhibit 10.1 of Support.com's quarterly report on Form 10-Q filed with the SEC on May 8, 2014) (1)
| |
10.13 |
Change Management Form Number 3 under Statement of Work Number 1 to Master Services Agreement Call Handling Services between Comcast and Support.com, effective as of March 4, 2014 (incorporated by reference to Exhibit 10.2 of Support.com's quarterly report on Form 10-Q filed with the SEC on May 8, 2014) (1)
| |
10.14 |
First Change Management Form to Statement of Work Number 3 to Master Services Agreement Call Handling Services between Comcast and Support.com, effective as of June 4, 2014 (incorporated by reference to Exhibit 10.1 of Support.com's current report on Form 8-K filed with the SEC on June 11, 2014)
| |
10.15 |
Reseller Agreement between Comcast and Support.com, effective as of June 6, 2014 (incorporated by reference to Exhibit 10.1 of Support.com's current report on Form 8-K filed with the SEC on June 18, 2014) (1)
| |
10.16 |
Change Management Form Number 4 under Statement of Work Number 1 to Master Services Agreement Call Handling Services between Comcast and Support.com, effective as of September 17, 2014 (incorporated by reference to Exhibit 10.1 of Support.com's current report on Form 8-K filed with the SEC on October 6, 2014) (1)
| |
10.17 |
Change Management Form Number 5 under Statement of Work Number 1 to Master Services Agreement Call Handling Services between Comcast and Support.com, effective as of September 18, 2014 (incorporated by reference to Exhibit 10.2 of Support.com's current report on Form 8-K filed with the SEC on October 6, 2014) (1)
| |
10.18 |
Statement of Work Number 4 to Master Services Agreement Call Handling Services between Comcast and Support.com, effective as of February 6, 2015 (incorporated by reference to Exhibit 10.1 of Support.com's current report on Form 8-K filed with the SEC on February 18, 2015) (1)
| |
10.19 |
Change Management Form Number 6 under Statement of Work Number 3 to Master Services Agreement Call Handling Services between Comcast and Support.com, effective as of April 6, 2015 (incorporated by reference to Exhibit 10.2 of Support.com's current report on Form 8-K filed with the SEC on April 9, 2015) (1)
| |
10.20 |
Amendment Number 1 to Statement of Work Number 3 to Master Services Agreement Call Handling Services between Comcast and Support.com, effective as of June 2, 2015 (incorporated by reference to Exhibit 10.2 of Support.com's current report on Form 8-K filed with the SEC on July 2, 2015) (1)
| |
10.21 |
Change Management Form Number 6 under Statement of Work Number 1 to Master Services Agreement Call Handling Services between Comcast and Support.com, effective as of November 18, 2015 (incorporated by reference to Exhibit 10.1 of Support.com's current report on Form 8-K filed with the SEC on November 24, 2015) (1)
| |
10.22 |
Change Management Form Number 7 under Statement of Work Number 3 to Master Services Agreement Call Handling Services between Comcast and Support.com, effective as of November 18, 2015 (incorporated by reference to Exhibit 10.2 of Support.com's current report on Form 8-K filed with the SEC on November 24, 2015) (1)
| |
10.23 |
Form of Directors' and Officers' Indemnification Agreement (incorporated by reference to Exhibit 10.1 of Support.com's current report on Form 8-K filed with the SEC on December 10, 2015).
| |
10.24 |
Change Management Form Number 1 to Master Services Agreement Call Handling Services between Comcast and Support.com, effective as of December 15, 2015 (incorporated by reference to Exhibit 10.1 of Support.com's current report on Form 8-K filed with the SEC on December 16, 2015) (1)
| |
10.25 |
Amendment to Master Services Agreement Call Handling Services between Comcast and Support.com, Inc. effective as of May 23, 2016 (incorporated by reference to Exhibit 10.1 of Support.com's current report on Form 8-K filed with the SEC on May 26, 2016)
|
10.26 |
Change Management Form #8 to Statement of Work #1, between Comcast and Company, signed June 2, 2016 (incorporated by reference to Exhibit 10.1 of Support.com's current report on Form 8-K filed with the SEC on June 7, 2016) (1)
| |
10.27 |
Change Management Form #8 to Statement of Work #3, between Comcast and Company, signed June 2, 2016 (incorporated by reference to Exhibit 10.2 of Support.com's current report on Form 8-K filed with the SEC on June 7, 2016) (1)
| |
10.28 |
Change Management Form #9 to Statement of Work #3, between Comcast and Support.com, signed July 13, 2016 (incorporated by reference to Exhibit 10.1 of Support.com's current report on Form 8-K filed with the SEC on July 29, 2016) (1)
| |
10.29 |
Change Management Form #7 to Statement of Work #1, between Comcast and Company, signed December 9, 2016 (incorporated by reference to Exhibit 10.1 of Support.com's current report on Form 8-K filed with the SEC on December 20, 2016) (1)
| |
10.30 |
Change Management Form #10 to Statement of Work #3, between Comcast and Support.com, signed December 9, 2016 (incorporated by reference to Exhibit 10.2 of Support.com's current report on Form 8-K filed with the SEC on December 20, 2016) (1) | |
10.31 |
Lease Agreement between HCP LS Redwood City, LLC and the Company dated December 20, 2016 (incorporated by reference to Exhibit 10.36 of Support.com's annual report on Form 10-K filed with the SEC on March 7, 2017)
| |
10.32 |
Change Management Form #11 to Statement of Work #3, between Comcast and Company, signed February 6, 2017 (incorporated by reference to Exhibit 10.1 of Support.com's Form 8-K filed with the SEC on February 10, 2017) (1)
| |
10.33 |
Change Management Form #12 to Statement of Work #3, between Comcast and Company, signed March 7, 2017 (incorporated by reference to Exhibit 10.1 of Support.com's Form 8-K filed with the SEC on March 16, 2017) (1)
| |
10.34 |
Change Management Form #9 to Statement of Work #1, between Comcast and Company, signed February 24, 2017 (incorporated by reference to Exhibit 10.2 of Support.com's Form 8-K filed with the SEC on March 16, 2017) (1)
| |
10.35 |
Change Management Form #13 to Statement of Work #3, between Comcast and Company, signed February 24, 2017 (incorporated by reference to Exhibit 10.3 of Support.com's Form 8-K filed with the SEC on March 16, 2017) (1)
| |
10.36 |
Change Management Form #14 to Statement of Work #3, between Comcast and Company, signed February 24, 2017 (incorporated by reference to Exhibit 10.4 of Support.com's Form 8-K filed with the SEC on March 16, 2017) (1)
| |
10.37 |
Standard Sublease between the Company and NantMobile, LLC dated April 29, 2017 (incorporated by reference to Exhibit 10.1 of Support.com's Form 8-K filed with the SEC on May 3, 2017)
| |
10.38 |
Change Management Form 15 to Statement of Work #3, between Comcast and Company, signed May 17, 2017 (incorporated by reference to Exhibit 10.1 of Support.com's Form 8-K filed with the SEC on May 23, 2017) (1)
| |
10.39 |
Change Management Form to Statement of Work #3 between Comcast and Company, signed July 6, 2017 (incorporated by reference to Exhibit 10.1 of Support.com's Form 8-K filed with the SEC on July 13, 2017) (1)
| |
10.40 |
Amendment #3 to Master Services Agreement Call Handling Services between Comcast and Company, entered into on July 24, 2017 (incorporated by reference to Exhibit 10.1 of Support.com's Form 8-K filed with the SEC on July 27, 2017)
| |
10.41 |
Change Management Form to Statement of Work #1 and Statement of Work #3 between Comcast and Company, signed August 10, 2017 (incorporated by reference to Exhibit 10.1 of Support.com's Form 8-K filed with the SEC on August 23, 2017)
| |
10.42 |
Change Management Form to Statement of Work #3 between Comcast and Company, signed August 10, 2017 (incorporated by reference to Exhibit 10.2 of Support.com's Form 8-K filed with the SEC on August 23, 2017) (1)
| |
10.43 |
Settlement Agreement (Consent Order) between the U.S. Federal Trade Commission and Company entered into on November 6, 2018 (incorporated by reference to Support.com's current report on Form 8-K filed with the SEC on November 7, 2018)
| |
10.44 |
Extension of Lease Agreement between the Company and Mariposa Building, LLC executed on February 21, 2019 (incorporated by reference to Exhibit 10.1 of Support.com's Form 8-K filed with the SEC on February 26, 2019)
| |
10.45*
|
Support.com's Amended and Restated 2011 Employee Stock Purchase Plan (incorporated by reference to Annex B of Support.com's definitive proxy statement for Support.com's 2020 annual meeting of stockholders filed with the SEC on April 24, 2020)
| |
10.46*
|
Support.com's Third Amended and Restated 2010 Equity and Performance Incentive Plan (incorporated by reference to Annex C of Support.com's definitive proxy statement for Support.com's 2020 annual meeting of stockholders filed with the SEC on April 24, 2020)
| |
10.47*
|
Employment Offer Letter between Lance Rosenzweig and Support.com., dated August 10, 2020 (incorporated by reference to Exhibit 10.1 of Support.com's Form 8-K filed with the SEC on August 13, 2020)
| |
10.48*
|
Separation and Release Agreement between Rick Bloom and Support.com, effective August 10, 2020 (incorporated by reference to Exhibit 10.2 of Support.com's Form 8-K filed with the SEC on August 13, 2020)
| |
10.49*
|
Employment Offer Letter between Christine Kowalczyk and Support.com, dated August 27, 2020 (incorporated by reference to Exhibit 10.1 of Support.com's Form 8-K filed with the SEC on September 4, 2020)
| |
10.50*
|
Employment Offer Letter between Caroline Rook and Support.com, dated October 5, 2020 (incorporated by reference to Exhibit 10.1 of Support.com's Form 8-K filed with the SEC on October 13, 2020)
| |
10.51 |
Subscription Agreement, dated March 19, 2021, by and among Support.com, Inc. and 210 Capital, LLC (incorporated by reference to Exhibit 10.1 of Support.com's current report on Form 8-K filed with the SEC on March 22, 2021)
| |
21.1 †
|
Subsidiaries of Support.com, Inc.
| |
Consent of Independent Registered Public Accounting Firm
| ||
24.1 †
|
Power of Attorney
| |
31.1†
|
Chief Executive Officer Section 302 Certification.
| |
31.2†
|
Chief Financial Officer Section 302 Certification.
| |
31.3††
|
Chief Executive Officer Section 302 Certification.
| |
31.4††
|
Chief Financial Officer Section 302 Certification.
| |
31.5+
|
Chief Executive Officer Section 302 Certification.
| |
31.6+
|
Chief Financial Officer Section 302 Certification.
| |
32.1
|
Statement of the Chief Executive Officer under 18 U.S.C. § 1350(2)
| |
32.2
|
Statement of the Chief Financial Officer under 18 U.S.C. § 1350(2)
| |
101.INS
|
XBRL Instance Document
| |
101.SCH
|
XBRL Taxonomy Extension Schema
| |
101.CAL
|
XBRL Taxonomy Extension Calculation Linkbase
| |
101.DEF
|
XBRL Taxonomy Extension Definition Linkbase
| |
101.LAB
|
XBRL Taxonomy Extension Label Linkbase
| |
101.PRE
|
XBRL Taxonomy Extension Presentation Linkbase
|
(1)
|
Confidential treatment has been requested for portions of this exhibit.
|
(2)
|
The material contained in Exhibit 32.1 and 32.2 shall not be deemed 'filed' with the SEC and is not to be incorporated by reference into any filing of the Company under the Securities Act of 1933 or the Securities Exchange Act of 1934, whether made before or after the date hereof irrespective of any general incorporation language contained in such filing, except to the extent that the registrant specifically incorporates it by reference.
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July 16, 2021
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SUPPORT.COM, INC.
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By:
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/s/Lance Rosenzweig
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Lance Rosenzweig
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President & Chief Executive Officer
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support.com Inc. published this content on 16 July 2021 and is solely responsible for the information contained therein. Distributed by Public, unedited and unaltered, on 16 July 2021 20:20:05 UTC.