251 North Bridge Road
Singapore 179102
Tel : 65 6331 1000
Fax : 65 6339 4229 www.smrt.com.sg
19 January 2012
SMRT statement on Circle Line disruption between Marina Bay and Promenade stations
On 19 January at around 12.08pm, train service between Circle
Line (CCL) Marina Bay and Promenade stations was disrupted
due to a fault on a signaling equipment along the track.
Train service on the affected stretch resumed at 12.40pm.
Train service between CCL Dhoby Ghaut and Harbourfront was
generally unaffected, as we introduced two loop services that
plied between CCL Dhoby Ghaut and Stadium stations and
between CCL Stadium and HarbourFront stations. This is to
maintain the same service frequency as trains plying between
Promenade to Esplanade Stations were travelling slower, for
safety reasons.
Announcements were made in all Circle Line stations and on
affected trains to inform passengers of the disruption. Signs
were also put up at the affected stations to inform
passengers. Staff were also deployed at these stations and in
affected trains to guide passengers. In addition, SMRT issued
travel advisories through Twitter@smrt_singapore, radio
stations and media to inform passengers of the service
disruption and alternative transport arrangements including
bus bridging services.
SMRT activated free bus bridging service between Circle Line
Marina Bay and Promenade stations at 12.08pm. This service
was made known to passengers through announcements at the
affected stations, as well as from the staff in the stations.
Affected passengers could also board SMRT Bus Service 106 at
the bus stops outside Suntec City (near Carrefour) and
outside the entrances of Circle Line Bayfront station and
Circle Line Marina Bay station for free.
Free boarding for SMRT Bus Service 106 at the three bus stops
stopped at 12.30pm when train service resumed, while the free
bus bridging service continued till 1.35pm. About 300
passengers were affected by the disruption.
SMRT is investigating the cause of the signalling fault and
apologises for the inconvenience caused. Passengers who were
unable to complete their journeys due to the disruption can
obtain a refund at the Passenger Service Centre in any of
SMRT's 82 stations.
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Documents associés | |
SMRT statement on Circle Line disruption between Marina Bay and Promenade stations |